Shop Lead

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Join our Würth Community

The Würth Group is a leading provider of industrial consumable products, with over 400 companies and a global workforce of 83,000 people. Our commitment to high quality products, innovation and excellent customer service has earned us an enviable reputation and continued growth.

Your Mission!

As Shop Lead, you will supervise a small, dynamic team delivering excellent service to B2B customers. You will ensure your team is organised, motivated, and achieving sales and service targets while maintaining exceptional operational standards across both stores and on-site delivery activities.

You will act as the key link between management and Shop staff, supporting performance, coaching team members, and ensuring consistency in service delivery.

Key Responsibilities

Team Leadership & Supervision

• Supervise and support a team of three shop staff
• Allocate daily tasks and ensure efficient coverage across both store locations
• Provide on-the-job coaching, guidance, and performance feedback
• Support onboarding and training of new team members
• Lead by example in delivering excellent customer service

Sales & Customer Engagement

• Support and drive sales performance across retail and construction customers
• Oversee telesales activity and ensure follow-up on construction accounts
• Assist in identifying opportunities to grow customer relationships and sales
• Step in to handle key customer accounts when required

Operations & Coordination

• Ensure smooth coordination of deliveries to construction sites
• Oversee stock management, replenishment, and accuracy across both locations
• Support rota planning and ensure adequate store coverage
• Maintain high standards of merchandising, cleanliness, and organisation

Performance & Reporting

• Monitor KPIs including sales, margin, and customer service targets
• Report performance updates to management
• Identify issues or opportunities and implement improvements where possible

Health, Safety & Compliance

• Ensure all team members follow safety procedures in-store and on the road
• Promote a strong culture of security awareness and compliance
• Maintain safe working practices across all activities

Skills, Experience & Requirements

• Previous experience in retail, trade, tools, construction, or similar environment
• Proven ability to lead, motivate, or support a small team (formal supervisory experience an advantage)
• Strong sales background with a customer-focused mindset
• Full clean driving licence (essential)
• Excellent communication and interpersonal skills
• Highly organised with the ability to manage competing priorities
• Confident working across multiple locations and adapting quickly
• Strong knowledge of construction or trade products is a advantage

Reporting to: Head of Shops

Location: Cork

• Diversity is our Future
• The future needs good decisions and good decisions are a result of a diversity of opinions and perspectives!
• Würth Ireland is committed to championing an inclusive and diverse workforce