Workplace Support Technician

• 📍 Brussels, Belgium
• 📅 Start Date: September 2026
• ⏳ Initial 12-month contract with extensions possible (up to 3 years)
• 🕒 Full-time (40 hours/week)

About the Opportunity

Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.

You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.

This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.

Key Responsibilities

• Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
• Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
• Manage and coordinate IT service requests from initiation to closure.
• Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
• Configure, install, and maintain Windows and Mac workstations.
• Manage workstation inventory and asset lifecycle processes.
• Produce and maintain technical documentation and knowledge articles.
• Deliver VIP and executive-level support when required.
• Work closely with internal teams and third-party suppliers to resolve operational issues.
• Support workplace transformation and continuous improvement initiatives.
• Contribute to workplace and mobility projects.
• Advise users and stakeholders on workplace and mobile technology solutions.

Mandatory

Windows 10 / Windows 11

Microsoft 365 / Office 365

macOS

Active Directory

• Advanced troubleshooting skills
• Workplace support and deployment experience

Nice to Have

PowerShell

• ITIL certification or experience
• Experience within trading, energy, or highly operational environments

Personal Attributes

• We are looking for someone who is
• Customer-focused and service-oriented
• An excellent communicator with strong interpersonal skills
• Comfortable working autonomously
• Proactive and willing to take ownership
• Analytical and solution-driven
• Capable of managing multiple priorities simultaneously
• Calm and effective under pressure
• Reliable, organized, and punctual
• Passionate about technology and workplace innovation
• A strong team player who enjoys collaborating with others

Working Environment

• Primarily based in Brussels.
• Occasional travel to a nearby backup site is required.
• Limited international travel may occasionally be needed.
• Hybrid work may be possible subject to business requirements.
• Coverage of business operations between 08:00 and 19:00.

What You'll Deliver

• High-quality end-user support services.
• Efficient incident and request management.
• Workstation deployment, installation, and configuration.
• Asset management and inventory control.
• Continuous service improvement initiatives.
• Contribution to workplace and end-user technology projects.
• Enhanced user experience and service...
• ...
• 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.
• Experience supporting large enterprise environments (+1,000 users).
• Strong exposure to both proximity support and hotline/service desk activities.
• Experience providing VIP support.
• Experience supporting mobile devices and mobility services.
• Good understanding of IT Service Management processes.

Technical Skills Language Requirements

• Dutch: Fluent (C1) - Mandatory
• English: Fluent (C1) - Mandatory
• French: Fluent (C1) - Strongly preferred