Shopify - Customer Service Representative

Responsibilities

• Respond to customer inquiries via email or chat in a timely and professional manner
• Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
• Process orders, returns, exchanges, and refunds accurately
• Provide product, service, and policy information clearly and consistently
• Document customer interactions and update records in CRM or POS systems
• Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
• Maintain knowledge of company products, services, and procedures
• Collaborate with team members and other departments to improve customer satisfaction
• Meet individual and team performance goals, including response time and customer satisfaction metrics
• Uphold company standards, policies, and brand representation in all customer interactions

Qualifications

• Strong verbal and written communication skills
• Strong problem solving and multitasking abilities
• 1+ year in customer service
• Strong interpersonal skills and a customer-first mindset
• Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
• Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
• Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
• Strong attention to detail and accurate data entry skills
• Experience working with Shopify or Tik Tok Shop us a plus