B2B Arabic Customer Support for Online Streaming Platform - LIS2

• Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?
• Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
• You will be part of a multicultural team based in Lisbon, where you will provide outstanding support via e-mail, chat and phone to users of the service.

Requirements

• 1 year of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
• Live customer support experience (phone, chat, email, in-person, etc.) is preferred
• Excellent native level written and spoken communication skills in Arabic
• Minimum B2 Level English Spoken and Written
• Good communication skills, both verbal and oral
• Ability to handle difficult situations
• Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
• EU Citizenship or a valid Portuguese Work Permit required

Responsibilities

• You will be handling Creators requests about support to their channel via e-mail and chat (phone being a possibility in the future).
• You will be dealing with the Creators, identifying their problems and assisting them so that those problems are fixed asap.
• Good customer support skills and experience are of utmost importance to be successful.

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• *Relocation package is only for candidates relocating from outside of Portugal

Employee Status : Full-Time Employee