Client Success Director

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Director in United States.

In this role, you will act as a strategic partner and primary point of contact for key clients, ensuring a seamless and high-quality customer experience across complex service offerings. You will lead client onboarding, drive long-term engagement strategies, and foster strong relationships that support retention and growth. Working at the intersection of operations, technology, and client services, you will collaborate with cross-functional teams to align solutions with client needs. This position offers the opportunity to influence service delivery, optimize processes, and contribute to continuous improvement initiatives. You’ll play a vital role in enhancing customer satisfaction while driving measurable business outcomes. It’s an ideal opportunity for someone who excels in relationship management, strategic thinking, and operational leadership.

Accountabilities

• Serve as the primary relationship owner for key clients, ensuring satisfaction, retention, and long-term partnership success
• Lead onboarding processes, including aligning expectations, defining workflows, and ensuring smooth transitions to operational teams
• Collaborate with business development, operations, and technical teams to support client acquisition and ongoing engagement
• Conduct regular client check-ins, performance reviews, and governance meetings to monitor satisfaction and outcomes
• Analyze client data, performance metrics, and feedback to identify improvement opportunities and drive service excellence
• Manage and resolve client concerns proactively, ensuring timely and effective solutions
• Support revenue growth initiatives by identifying opportunities to expand services within existing accounts
• Maintain accurate client records and insights within CRM systems
• Contribute to process optimization, best practices, and internal alignment across teams

Requirements

• 3+ years of experience in clinical research, IRB services, or a related regulated environment
• Strong understanding of client services, regulatory frameworks, and operational workflows within clinical research
• Proven ability to manage client relationships and deliver high levels of customer satisfaction
• Experience in project management, client success, or account management roles
• Strong analytical skills with the ability to interpret data and drive actionable insights
• Excellent communication and presentation skills, with the ability to engage diverse stakeholders
• Ability to influence cross-functional teams and drive alignment on priorities and solutions
• Familiarity with CRM tools such as Salesforce
• Knowledge of regulatory requirements (FDA, OHRP, ICH guidelines) is a plus
• Bachelor’s degree in life sciences, public health, or a related field preferred
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment

Benefits

Competitive salary ranging from $94,000 to $173,000, with potential performance-based bonuses

Comprehensive health coverage including medical, dental, and vision plans

Generous paid time off and paid holidays

Remote work flexibility within the United States

Opportunities for professional growth and career advancement

Collaborative and inclusive work environment focused on impact and innovation

Access to wellness programs and employee support initiatives

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.