Food Runner (Steakhouse)

Performs as a team member with the venue hosts, food servers, shift supervisors, and kitchen staff in maintaining a smooth, efficient venue operation.

• Responsible for clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards.
• Responsible for approaching newly seated guests and serving them bread, butter, water, etc. in an efficient, courteous manner.
• Assists Food Servers, as needed, throughout the meal by observing guests for any requests for service, clearing dishes from the table and continually providing a clean, neat eating area.
• Maintains cleanliness of all side stations and assists with side work, as needed.
• Performs as a team member with the venue hosts, food servers, shift supervisors, and kitchen staff in maintaining a smooth, efficient venue operation.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Provides a warm farewell and thanks guests for visiting.
• High school diploma or General Education Degree (GED)
• Restaurant experience preferred
• Minimum 1 year work experience in a restaurant, either front of house or back of house
• Must be able to maneuver to all areas of the venue
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand Basic English.
• Must be able to respond to visual and aural cues.