Associate Service Delivery Manager

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

Duties and responsibilities

Responsible for the overall daily management of assigned teams, projects and/or ongoing work

Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time

Provide planning input and resource input in the form of accurate time estimates

Liaise with implementation and other teams to ensure accuracy in planning

Maintain the master project plan and ensure all items are up to date

Delegate and integrate updates to the project timeline

Oversee work to ensure hurdles are managed and escalated where appropriate

Identify any potential issues ahead of time

Clear any issues that come up

Where required, escalate issues as soon as they are known

Anticipate issues and proactively mitigate

Identify possible project blockers that could delay the implementation before committing to a completion date

Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.

Maintain allocations, reporting and timeline by maintaining the master schedule

Able to effectively manage timelines, external agencies, and report issues when the need arises

Use and update project management tools to keep everyone posted regarding project status

Identify areas for process improvement and solutions to implement

Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits

Ensure proper handling, documentation and safety of inventory items is carried out

Check/review documentation uploaded/created by other Team Members and correct them when needed

Create weekly, monthly, and quarterly reports or project updates to direct reporting line

Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines

Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed

Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary

Other duties as assigned

Qualifications

Can use AutoCAD, SketchUp, MS Visio when needed

Able to think critically in high-pressure situations

Technical knowledge relating to Fiber-based Telecommunications Networks

Proven leadership / mentoring capabilities

Can be trusted to complete work without supervision and take responsibility for work items

Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation

Can make sound decisions and can back it up with logical reasoning

Can conduct Performance Evaluation with sub contractors and subordinates

Preferably proficient in project management systems and inventory management systems

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.