Sr Account Manager

ABOUT SINCH

• Sinch is pioneering the way the world communicates. More than 200,000 businesses — including
• Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud
• to power engaging customer experiences through mobile messaging, voice, and email.
• Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused
• Super Network, APIs, and applications ensure you can connect with your customers reliably and
• securely, at every step of their journey.
• At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our
• foundation!

Description

• As a Senior Account Manager at Sinch, you will be responsible for driving revenue growth across a
• portfolio of strategic enterprise customers. Your primary focus will be expanding customer investment
• through increased product adoption through cross-sell opportunities while uncovering new ways to help
• customers achieve their business objectives. As a trusted advisor, you will build executive relationships,
• identify growth opportunities, and position Sinch's portfolio to deliver measurable business value and
• long-term success.
• You will develop and execute strategic account growth plans designed to maximize wallet share and
• increase customer lifetime value. By uncovering whitespace opportunities, aligning Sinch's solutions to
• evolving customer needs, and collaborating across internal teams, you will deliver impactful solutions
• that drive revenue growth while strengthening long-term customer partnerships.
• This is an opportunity for a highly driven, commercially minded sales professional who thrives in a fast-
• paced, client-facing environment. We're looking for someone with a strong bias for action, a relentless
• focus on execution, and a passion for winning. The ideal candidate is energized by growing existing
• customer relationships, consistently exceeding revenue targets, and turning strategic opportunities into
• measurable business results.

Core Competencies

• Account Growth & Expansion, Demonstrates the ability to consistently grow existing customer

• revenue by expanding product adoption, identifying whitespace opportunities, and increasing
• wallet share across the Sinch portfolio. Develops and executes strategic account growth plans
• that align customer business objectives with Sinch solutions, driving cross-sell to deliver long-
• term revenue growth.

• Opportunity & Pipeline Management, Identifying, organizing, and managing sales opportunities

• throughout the pipeline to prioritize efforts, forecast revenue accurately, and maintain a healthy
• pipeline. Focuses on maximizing growth opportunities, driving pipeline progression, and
• consistently delivering revenue objectives.

• Value Proposition, effectively communicates the value of Sinch's solutions by aligning

• capabilities to customer business objectives, articulating measurable outcomes, and securing
• stakeholder buy-in through compelling business value.

• Prospecting Effectiveness, proactively identifies, engages, and develops new opportunities

• within existing accounts and targeted prospects using a variety of sales strategies and tools.
• Leverages referrals, strategic outreach, social selling, and customer insights to build pipeline and
• accelerate growth.

• Negotiation Skills, leads commercial negotiations that achieve mutually beneficial outcomes by

• balancing customer objectives with business goals. Demonstrates strong commercial acumen,
• manages objections effectively, and drives agreements that maximize long-term value.

• Market & Vertical Intelligence, Maintains a deep understanding of industry trends, competitive

• dynamics, customer challenges, and market opportunities. Appling this knowledge to identify
• growth opportunities, anticipate customer needs, and position Sinch solutions strategically.

Qualifications

• A minimum of 8 years of related experience with a bachelor's degree; or equivalent experience.
• Experience in enterprise-level direct sales in the technology sector.
• Proven track record of consistently growing existing books of business through strategic account

expansion, increased product adoption, and revenue growth.

• Strong leadership and mentoring skills with the ability to inspire cross-functional teams.
• Exceptional communication, negotiation, and problem-solving skills.

OUR HIRING PROCESS

• We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our
• approach includes structured, competency-based interviews designed to evaluate your skills,
• experience, and qualifications relevant to the role. At times, we may include a data-driven assessment
• to enhance our hiring success and identify candidates likely to excel.
• We believe in a two-way process and encourage you to ask questions throughout the journey. If this

role isn't what you're looking for, please explore the other opportunities listed on our career page

https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward

• hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision

• plans. A variety of supplemental plans are also provided to meet your individual needs
• including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our

• global Employee Assistance Program. Your mental health is as important as your physical
• health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options

including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand

that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we

offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are

the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time

off to support a volunteer program of your choice.

• TREAT YOURSELF: We offer discounts on retail, entertainment and more through our

Reward+ program.

The estimated total annual on-target earnings (OTE) for this role are $225,455 - $281,818.The annual starting base salary for this position is $124,000 – $155,000. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company’s commission plan, with a target commission opportunity equal to 45% of annualized base salary, subject to the terms of the applicable commission plan.

This role will be accepting applications until September 1, 2026 at a minimum. Please note that the

application timeline may be flexible to accommodate a comprehensive candidate evaluation process.