Specialist, Collections (Temporary, 6 Months)

The Collections Specialist is responsible for identifying and resolving delinquent accounts and maintaining due diligence of account collection activities to assist in support of the accounting.

What You Will Do

• Monitor accounts to identify outstanding debts
• Find and contact clients to ask about their overdue payment
• Take actions to encourage timely debt payment
• Plan a course of action to recover the outstanding payment
• Negotiate payoff deadlines or payment plans
• Sending of monthly statements of accounts and invoices
• Resolve billing and customers’ credit issues
• Update accounts status records and collection efforts
• Report on collection activity and accounts receivable status

What You Will Need

Education and Experience

• Minimum Diploma or equivalent.
• Typically requires 1-2 years of experience as a Collection Specialist or in finance-related areas.

Knowledge, Skills, and Abilities

• Excellent communication skills (written and oral), as well as the ability to interact with others, and the ability to communicate directly with upper management.
• Firm and confident.
• Skilled in negotiation.
• Problem-solving skills.
• Comfortable working with targets.
• Knowledge of the latest spreadsheet or word processing software.
• The ability to be proactive in preventing errors and detecting areas at risk, and the ability to work effectively under pressure.
• The ability to work independently with minimal supervision.
• Obtain a working knowledge of the ABS Health, Safety, Quality, and Environmental Management System.

Reporting Relationships

The incumbent reports to a Senior Collections Specialist level or above. This position does not have any direct reports.