Engineering Manager (Infrastructure / DevOps)

Overview

SOFTSWISS is looking for an Engineering Manager to lead a service-oriented infrastructure team (Systems Engineers / DevOps) responsible for the reliability, scalability, and efficiency of the company’s infrastructure.

Purpose of the role

This role combines strong people management with technical leadership. You will drive team development, improve engineering processes, and contribute to architectural decisions in a high-load, distributed environment.

Key responsibilities

People Management

• Lead and manage a team of DevOps and Systems Engineers
• Manage Tech/Team Leads (4–6 reports)
• Hire, onboard, develop, and retain engineers
• Conduct performance reviews and support career growth
• Build a strong engineering culture with high ownership
• Handle team dynamics, motivation, and conflict resolution

Delivery & Process

• Own and prioritize the infrastructure backlog and roadmap
• Ensure timely and high-quality delivery of infrastructure initiatives
• Improve engineering and operational processes (CI/CD, release flow, change management)
• Collaborate with product and engineering teams
• Manage team capacity and workload distribution
• Contribute to architecture decisions and ensure high-quality implementation
• Drive infrastructure evolution focusing on scalability, reliability, and performance
• Promote best practices (IaC, GitOps, observability)
• Maintain a high technical bar across the team
• Mentor and develop Tech Leads and Senior Engineers

Reliability & Operations

• Own incident management processes and postmortems
• Improve monitoring, alerting, and observability
• Increase system resilience and fault tolerance

Cost & Efficiency

• Optimize infrastructure costs
• Ensure efficient resource utilization

Tech Stack

• Container orchestration: Kubernetes
• Infrastructure as Code: Terraform, Pulumi

Cloud: Oracle Cloud Infrastructure, Cloudflare

Databases: PostgreSQL, ClickHouse, MongoDB, Redis

Messaging: Kafka

Observability: Prometheus, VictoriaMetrics, Grafana, ELK

CI/CD: GitLab CI

Security: HashiCorp Vault

Configuration Management: SaltStack

Required Experience

Management Experience

• Experience managing engineering teams through Tech/Team Leads (4–6+ reports)
• Proven track record in hiring, evaluating, and developing engineers
• Strong stakeholder management and prioritization skills
• Experience driving delivery and execution

Technical Background

• 5+ years of experience in infrastructure teams, including 3+ years in a managerial role
• Solid understanding of distributed and high-load systems
• Hands-on experience with Kubernetes and cloud infrastructure
• Experience with Infrastructure as Code (Terraform or similar)
• Understanding of observability and incident management practices

Modern Engineering Practices

• Experience using AI tools (e.g., Claude Code, Codex, etc.)
• Active use of AI in engineering and management workflows (automation, analysis, productivity improvement)

Process & Thinking

• Experience building and improving engineering processes
• Strong systems thinking and decision-making under uncertainty
• Ability to balance technical depth with management responsibilities (~20/80)

Communication

• English level: B1+ or higher

Nice to have

• Experience with multi-cloud or hybrid infrastructure
• Background in high-load product environments

Our Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.