Senior Business Analyst

Job Summary

• We are seeking an experienced Senior Business Analyst to join our E-Commerce Acquiring team. The role focuses on payment gateway solutions, merchant acquiring, value-added services (VAS), and digital payment acceptance. The successful candidate will work closely with Product Managers, Engineering teams, Solution Architects, and business stakeholders to define business requirements, design end-to-end payment journeys, and deliver scalable acquiring solutions for merchants and partners.

Responsibilities

• Analyze and document end-to-end payment acceptance, settlement, and reporting journeys.
• Gather and document business, functional, and non-functional requirements for payment gateway, e-commerce acquiring, and VAS solutions.
• Collaborate with Product Managers, Architects, Engineering, QA, and Operations to deliver payment products.
• Work closely with external partners including acquirers, payment schemes, PSPs, wallets, and third-party providers when integrating new payment methods.
• Analyze APIs and integration requirements and support API design reviews.
• Support UAT, production validation, and post-release monitoring.
• Identify process improvement opportunities and recommend scalable solutions.

Qualifications

• Minimum 6-8 years of Business Analysis/Product Management experience, preferably within payments, fintech, banking, or e-commerce acquiring.
• Strong understanding of card acquiring, payment gateways, merchant onboarding, authorization, clearing, settlement, reconciliation, and transaction lifecycle.
• Experience integrating payment methods including cards, digital wallets (Apple Pay, Google Pay, Samsung Pay), Buy Now Pay Later (BNPL), Open Banking, or APMs is highly desirable.
• Experience working with REST APIs, JSON, Postman, and API documentation.
• Experience working on third-party integrations and API-based solutions, including reviewing API specifications and supporting end-to-end integration projects.
• Knowledge of payment protocols and standards such as 3DS, EMV, tokenization, PCI DSS is a plus.
• Experience documenting BRDs, user stories, process flows, wireframes, and acceptance criteria.
• Experience working in Agile Scrum environments.

Skills and Competencies

• Strategic thinking and problem-solving abilities.
• Excellent leadership and people management skills.
• Strong project management and organizational skills.
• Proficiency in _____________________________ software and technology platforms.
• Excellent communication and interpersonal skills.
• Ability to manage change and drive continuous improvement.
• Analytical and data-driven decision-making capabilities.

Working Conditions

• Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
• Fast-paced and dynamic work environment.

Qualifications

• Education: _____________________________.
• Experience: Minimum of _____________________________ years of experience in _____________________________, with at least _____________________________ years in a _____________________________ role focused on _____________________________ or _____________________________.
• Proven track record of _____________________________.
• Strong understanding of _____________________________.
• Experience with _____________________________.