IT Administrator

About Instead

Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline.

Instead's investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial services and fintech companies — Gusto, Intuit, Zenefits, Thomson Reuters, Wolters Kluwer — as well as top tax & accounting firms such as PwC, BDO, RSM, and KPMG.

Instead was a 2024 Innovation Award Finalist in CPA Practice Advisor. Instead's CEO, Andrew Argue, is a CPA and has been named Top 100 Most Influential People in the Accounting Profession twice - Ones To Watch and CPA Practice Advisors 20 under 40.

About the role

We're seeking an experienced IT Administrator to own and manage our complete IT infrastructure and support operations as we continue to scale our global team. You'll be responsible for ensuring seamless technology operations across our India and US offices, managing everything from user hardware deployment to security implementations and cloud administration. This role is critical to supporting our growing team's productivity and maintaining the robust technology foundation that powers our Instead platform and internal operations.

What you'll do

Own our complete IT infrastructure and support operations including user hardware acquisition, imaging, deployment, and remote management
Implement and maintain security measures including antivirus solutions and system updates
Manage Single Sign-On implementation (Okta) and ongoing maintenance
Administer gSuite and AWS for a limited set of services
Provide comprehensive hardware and software support for internal users across global teams
Develop and implement backup and recovery planning and procedures
Administer additional tools including Slack, Zoom, Loom, Adobe, Microsoft Office, Tableau, and other business applications
Collaborate with Legal, Finance, IT, Marketing, Sales, and product teams on technical requirements
Manage release and environment deployments
Create technical documentation and provide technical training to users
Define requirements for technical projects and work directly with stakeholders
What you'll need
Bachelor's degree or equivalent experience in IT or related field
4+ years of hands-on experience in IT Systems Administration and Support
Strong expertise in gSuite Administration
Experience with Single Sign-On implementations, particularly Okta
Proficiency with both MacOS and Windows platforms (primarily MacOS environment)
Experience with remote administration of hardware devices, including mobile devices
Working knowledge of dynamic dashboards and report builders
Proficiency in technical documentation and technical training
Experience implementing and working within effective change management processes
Ability to work on multiple high-priority projects simultaneously
Ability to work with minimal supervision and define technical project requirements
Nice to have
Experience with Salesforce administration
Experience managing AWS resources and cloud infrastructure
Background in supporting distributed global teams
Experience in a startup or fast-growing technology company
Knowledge of security compliance and best practices
Familiarity with tax or financial technology environments

Why join us

Work on a cutting-edge tax tech platform that's transforming the industry

Be part of a collaborative, mission-driven team

Competitive compensation and benefits

Growth opportunities in technology infrastructure and operations

Opportunity to build and scale IT operations for a rapidly growing global company

Work with cutting-edge technology and support innovative product development

Equal Opportunity Employer - M/F/D/V

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We trust our team with sensitive information, so all candidates who receive and accept employment offers must complete a background check before joining us.