In-Year Segmentation & Parenting Operations

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a In-Year Segmentation & Parenting Operations to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Key Responsibilities

In-Year Segmentation Management

• Review and process in-year segmentation requests in accordance with approved business rules.
• Validate eligibility, supporting evidence, and policy compliance for all submitted requests.
• Assess segmentation impacts and ensure requests meet established thresholds and governance requirements.
• Escalate complex or exception-based cases for appropriate review and approval.

Parenting & Enrollment Remap Operations

• Manage customer parenting corrections and enrollment remap requests.
• Validate customer hierarchy structures and revenue attribution impacts.
• Review account relationships to ensure correct ownership and reporting alignment.
• Execute approved changes within established service level agreements (SLAs).

Case Management & Quality Assurance

• Maintain accurate case records and audit-ready documentation.
• Review supporting documentation including proof of alignment, proof of execution, account ownership evidence, and system validations.
• Perform quality reviews to ensure consistency and compliance across all requests.
• Identify and resolve data discrepancies or policy conflicts.

Stakeholder Collaboration

• Partner with Sales Operations, Business Sales Operations (BSO), Finance, GSOC, and regional stakeholders.
• Communicate case status, findings, and recommendations to requestors and business partners.
• Support policy interpretation discussions and exception reviews.
• Participate in operational reviews, office hours, and governance discussions.

Reporting & Analytics

• Monitor request volume, backlog health, turnaround times, and SLA performance.
• Develop and maintain reports, dashboards, and operational metrics.
• Analyze trends and identify opportunities for process improvement.
• Support operational planning and business reviews with data-driven insights.

Process Improvement & Automation

• Identify opportunities to improve operational efficiency and scalability.
• Support automation initiatives and system enhancements.
• Contribute to testing, user acceptance validation, and deployment of new tools and capabilities.
• Assist with process documentation and standardization efforts.

Knowledge Management

• Maintain process documentation, standard operating procedures, and training materials.
• Support onboarding and training of new team members.
• Share best practices and lessons learned with the broader operations team