IT Service Management ServiceNow - 2794

IT Service Management ServiceNow / ITOM / ITAM Implementation Specialist - SME

Seeking Experienced ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME for Exciting Projects in Monterrey, Saltillo, and Mexico City

We are looking for skilled ServiceNow ITSM / ITOM / ITAM Implementation Specialists – SME with a minimum of 8 years of experience to join a dynamic team within a leading global organization. This role involves supporting enterprise ServiceNow implementations, validating configurations, ensuring quality standards, and providing expert guidance across multiple ServiceNow modules with a focus on operational excellence and continuous improvement.

Key Responsibilities:Act as Subject Matter Expert across ITSM, ITOM, ITAM (SAM/HAM), and EA modules.Provide best practice guidance to design and implementation <teams.Review> and validate configurations against approved functional designs.Ensure adherence to ServiceNow standards and best <practices.Review> CMDB structures, CI relationships, asset mappings, and data models.Validate integration alignment and cross-module <configurations.Support> UAT defect triage and prioritization.Assist in identifying technical risks and quality concerns.Validate reporting, dashboards, and operational <readiness.Support> hypercare activities and knowledge transfer to support teams.

Technical Skills Required

With over 8 years of experience as a ServiceNow SME, candidates must demonstrate strong expertise in the following

ServiceNow IT Service Management (ITSM)ServiceNow IT Operations Management (ITOM)ServiceNow IT Asset Management (ITAM)Experience with ServiceNow Hardware Asset Management (HAM)CMDB structures and CI relationship managementCross-module integrations and operational support

Qualifications:Bachelor’s degree or higherAdvanced English proficiency (written and spoken)Excellent communication, empathy, leadership, commitment, and teamwork skillsStrong analytical and problem-solving capabilities

Location & Schedule

• Remote work from Mexico City, Guadalajara, Monterrey, and Coahuila.
• Work hours Monday to Friday, 09:00 – 18:00
• Advanced English skills are mandatory, and only residents of GDL, MTY, Coahuila, and CDMX.

Benefits

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.
• Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link