Customer Service Agent – Italian & English | Fashion & Footwear

• Location: Madrid (On-site – Puerta de Toledo / Pirámides area)
• Company: Foundever®
• Working hours: Full-time | 39 hours/week
• Salary: €1,635.33 gross/month
• Contract: Fixed-term contract (3 months)
• Start date: ASAP
• About the role
• Would you like to work for a prestigious international retail brand in the fashion and footwear sector?
• We are looking for a native or bilingual Italian speaker with a high level of English to join our customer service team in Madrid.
• You will support customers via phone, chat, and email, handling questions, issues, and feedback related to products and orders.

Key responsibilities

• ·Handle customer inquiries via phone, chat, and email
• ·Manage orders, deliveries, invoices, and claims
• ·Provide high-quality customer service and ensure customer satisfaction
• ·Perform back-office and administrative tasks related to customer support
• What we are looking for
• ·Native or bilingual level of Italian
• ·Advanced level of English (minimum C1)
• ·Previous experience in customer service or call center environments
• ·Strong communication and organizational skills
• ·Residence in Madrid or willingness to relocate

Training

• ·Paid training included in the contract
• ·Duration: 5 days
• ·Schedule: from 9:00 to 18:00
• What we offer
• ·Salary of €1,635.33 gross per month
• ·3-month temporary contract
• ·Working hours from Monday to Friday, 09:00–18:00 (public holidays included)
• ·On-site work at our Madrid hub
• ·International, dynamic, and professional work environment
• ·Real opportunities for professional growth
• Additional benefits
• ·Bring a Friend program with financial rewards
• ·Language courses (German, French, and more)
• ·Free gym access
• ·Terrace with views over Madrid
• ·Weekly employee experience activities
• ·Exclusive discounts on technology, fashion, and other products
• At Foundever, we invest in you

We support your training, work-life balance, and long-term development through our well-being programs

• ·Move Well: fitness routines and healthy habits
• ·Eat Well: nutrition tips, recipes, and guides
• ·Live Well: mindfulness, stress reduction, and mental health resources
• ·Do Well: social impact and community initiatives
• Create your best moments. Join the #FoundeverLife.

Diversity & Inclusion

• Foundever is committed to equality, diversity, and inclusion, with zero tolerance for harassment or discrimination.
• We actively promote blind CV processes to ensure fair and inclusive recruitment.