Night Auditor / Recepcionista de noche

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Join our team and play a key role in delivering an exceptional guest experience during the night shift. As a Night Auditor, you will be responsible for all Front Office related issues overnight, ensuring the correct end-of-day closing of the PMS and POS systems, reviewing daily revenue postings, balancing transactions, completing reports and statistics, and providing professional support to our guests at all times.

What you will do

Manage all Front Office operations during night shifts.

Perform the end-of-day closing of PMS and POS systems.

Review and correct daily revenue postings, system balances, and payment methods.

Complete daily statistics, controls, and reporting procedures.

Process guest check-ins and check-outs, verify reservations, assign rooms, and issue room keys.

Handle guest requests, telephone calls, wake-up calls, messages, and special requirements.

Process room charges, cash, debit, credit card payments, and other payment transactions.

Balance cash receipts and complete all nightly audit controls.

Ensure rates, reservations, and charges are accurate and properly documented.

Address guest questions, concerns, and complaints in a professional, positive, and timely manner.

Support emergency procedures and maintain a clean, safe, and secure environment.

Work closely with other departments to ensure excellent guest service and operational efficiency.

Complete all required reports and communicate any discrepancies to the accounting team.

What we are looking for

High school diploma/G.E.D. equivalent.

At least 1 year of related work experience.

English language proficiency.

Experience with hotel systems such as Opera, Fidelio, PMS, FOSSE, or similar.

Strong computer skills and attention to detail.

Ability to work independently during night shifts.

Key Competencies

Customer Service Orientation

Problem Solving and Decision-Making

Computer Skills and Arithmetic Computation

Communication and Listening Skills

Telephone Etiquette Skills

Teamwork and Interpersonal Skills

Dependability and Integrity

Adaptability and Flexibility

Stress Tolerance

Time Management and Planning

Detail Oriented and Multi-Tasking

Why join us?

This is an excellent opportunity to become part of a professional hospitality environment where service excellence, teamwork, and guest satisfaction are at the heart of everything we do. If you are customer-focused, organized, detail-oriented, and enjoy working in a dynamic international setting, we would love to hear from you.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.