CUSTOMER SERVICE DUTCH MARKET - HYBRID

WHO WE ARE

Konecta is a leading innovative global service provider in customer management, business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

MISSION OF THE ROLE

We are seeking a native or bilingual English speaker to join our team in Barcelona. You will work in the inbound service as customer assistance for one of our clients.

RESPONSIBILITIES

• Handle inbound customer contacts by phone or email
• Provide professional and efficient customer support in a call centre environment.
• Understand customer needs and provide accurate information following procedures and guidelines.
• Resolve customer inquiries and escalate complex cases when necessary.
• Complete tasks such as case follow-up, data entry, and request processing.
• Follow company policies, quality standards, and data protection rules.

REQUIREMENTS

• Native or bilingual Dutch speaker.
• Strong communication skills and computer proficiency.
• Passion for delivering outstanding customer service.
• A proactive, solution-oriented attitude with the ability to thrive in a fast-paced environment.

WHAT WE OFFER

• Comprehensive onboarding training, along with regular training sessions to support your professional growth.
• An exceptional office location offering a unique work environment with breathtaking sea views.
• Attractive benefits: access to a discount portal for a wide range of experiences, as well as a discount on private health insurance.
• Strong potential for career growth and advancement within our organization.
• Possibility to work with an Hybrid Model.
• We are a company committed to equal opportunities for women and men, with a strong focus on fairness in all our positions.