Team Lead - Central Scheduling Operations

Team Lead – Central Scheduling OperationsAbout the RoleWe are hiring an Team Lead – Central Scheduling Operations to lead our CentralScheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rxcollection, and other backend operational activities. The role requires strong operationalownership, team leadership, hospital ecosystem understanding, and the ability to managereal-time escalations while ensuring service excellence and productivity.Key Responsibilities Lead and manage a team of 10+ executives and monitor daily productivity, quality, andSLA adherence. Oversee end-to-end OPD and IPD scheduling operations with high attention to detail. Manage entire ground-level operations including roster planning and shift allocation. Ensure effective coordination with hospital partners and internal stakeholders. Handle real-time operational escalations and ensure quick resolution. Oversee cab booking coordination and Rx (Prescription) collection workflow. Prepare daily, weekly, and monthly MIS reports and dashboards. Analyze productivity, TAT, and operational efficiency to drive continuous improvement. Ensure achievement of defined OKRs and KPIs for the team.Must-Have Requirements 3–6 years of experience in hospital operations / healthcare scheduling / backendoperations. Experience handling a team of 10+ members. Strong understanding of OPD & IPD workflows. Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards). Good analytical and reporting skills. Experience in roster planning and workforce management. Ability to manage real-time escalations effectively. Strong attention to detail.Good to Have Knowledge of medical terminologies (considered a strong plus). Experience working in hospital atmosphere or healthcare ecosystem. Exposure to healthcare CRM or scheduling tools.Key Competencies Operational ownership mindset. Strong communication and coordination skills.

 Problem-solving approach. High attention to detail. Ability to work in a fast-paced healthcare environment.