Relationship Manager - In-Clinic Consults

Key Responsibilities

Review prescriptions to assess whether the diagnosed disease/condition is covered under the customer’s insurance policy

Perform basic quality checks on prescriptions including:○ Verifying doctor’s name, registration ID, and specialization.○ Ensuring mandatory details are present (diagnosis, medicines prescribed, patient details, date, etc.)

Identify and report inconsistencies or incomplete documentation

Work closely with internal teams to seek clarifications or escalate exceptions

Ensure adherence to internal SOPs, claim processing timelines, and confidentiality norms

Maintain records of reviewed prescriptions with appropriate tagging (approved/needs clarification/rejected)

Monitor provider/client performance, analyse the data, and prepare report to keep clients and internal stakeholders informed

Proactively visit clients at their location to understand their needs, challenges and goals

Conduct field research to stay updated on market trends and educate clients on relevant products and services and serve as a SME

Required Qualifications

• Master’s degree in Pharmacy (Pharmacovigilance specialization) – recent graduateswelcome
• Strong foundational knowledge of drugs, therapeutic categories, and disease profiles
• Attention to detail and ability to analyze documents logically
• Proficient in MS Office tools and comfortable working with digital platforms
• Strong written and verbal communication skills