About The Role

About Us

Exotel is one of Asia's largest customer communication platforms. We are on a mission to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected over 320 million people. We work with some of the most innovative companies such as Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, GoJek, etc. We also power customer communication for some of the top banks in the country. Join us on this journey to improve how companies look at customer communication. Read our growth story here.

About the Role

At Exotel, we help leading banks and insurers transform customer conversations at scale. As a Principal Sales Manager – Banking & Insurance, you will own large, complex enterprise deals, selling AI-powered Voice Bots, Conversational AI, CCaaS, and CPaaS solutions.

This is a senior-most quota-carrying, individual contributor role with full ownership of the enterprise sales cycle.

What You’ll Do

Own end-to-end enterprise sales cycles across Banking & Insurance accounts
Drive new logo acquisition and strategic account expansion
Position AI & Voice Bots as levers for CX improvement, cost optimisation, and compliance
Engage CXOs, Digital, CX, IT, and Operations leaders
Lead discovery, solutioning, pricing, and contract negotiations
Partner with Product, Pre-sales, and CX teams to close complex deals
Maintain strong pipeline hygiene and forecast accuracy

Success Metrics

Enterprise revenue and pipeline targets
AI & Voice Bot deal contribution
Deal size, win rates, and forecast accuracy

What We’re Looking For

14–20 years of enterprise B2B sales experience (SaaS, platforms, or managed services)
Proven experience selling to Banking & Insurance customers
Exposure to AI, Voice Bots, Conversational AI, CCaaS, or CPaaS solutions
Strong solution-selling, commercial, and executive communication skills

Who Will Succeed

Enterprise sellers who thrive in long, complex sales cycles
Professionals who are comfortable selling AI with clear business outcomes
Self-driven, outcome-oriented, and consultative in approach

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Principal Sales Manager(Account Director) -Banking & Insurance Cluster