Customer Service / Call Center Agent

Customer Service/ Call Center Agent

Chilindo is one of Thailand’s leading & fastest growing E­Commerce companies. We offer a wide range of products through online auctions ­ more than 50.000 auctions per day including new products almost every week. As an employee at Chilindo you will enjoy a challenging and interesting job, working with both thai and foreign talent.

The position as Customer Service & Call Center Agent covers tasks as communicating with all of our customers across Thailand via phone, Facebook, Line and E­mail. You will belong to a team of more than 60 inspiring colleagues in the Customer Service department.

Responsibilities

● Deal directly with our customers by telephone, electronically (Facebook, Line, E­mail)● Suggest solutions to any issues and problems claimed by customers and resolve it instantly

● Fulfill customer requests by clarifying desired information; completing transactions and forwarding requests.

Requirements

● High school or Bachelor degree● Good computer skills; typing and use of Microsoft office applications will be an advantage● Good command of English is desired● Punctual and extrovert personality● Ability to work in a structured manner and strive to get things done● Service­minded and ability to work both efficiently and effectively under pressure

● Positive mentality and ability to work well in a large team

Salary range

Standard salary is 14000 THB/monthly plus overtime. Average salary for Call Center Agent is approx 17.500 THB/monthly and higher. For employees that show the right attitude, career advancement and increase in salary is possible.

Perks & Benefits

● 6 day work week● Social Security (SSO)● Company outings and parties● Possibility to grow within the company● Additional bonus if able to handle English­speaking customers