Consultant - Client Servicing (Live Events)

Are you passionate about live entertainment and skilled at building lasting client relationships? We’re looking for a dynamic and experienced Client Servicing individual to join our vibrant team. In this key role, you’ll be at the heart of ensuring our clients receive top-notch service and that every aspect of their live entertainment experiences is executed seamlessly. If you have a proven track record in managing client expectations, an eye for detail, and a knack for working across various teams, we’d love to hear from you!

Your Role

• Act as the main point of contact for our clients, offering exceptional service and nurturing strong relationships.
• Dive deep into understanding client needs and objectives, crafting tailored solutions that go above and beyond.
• Address and resolve client issues and concerns swiftly and effectively, ensuring their satisfaction.
• Planning and execution of live entertainment events, ensuring everything meets client specifications and our high-quality standards.
• Collaborate with internal teams to guarantee that services and products are delivered on time and accurately.
• Keep an eye on project progress, making adjustments as needed to stay on schedule and within budget.
• Partner closely with teams in Marketing, Production, and Sales to ensure smooth execution of client projects.
• Foster open communication and teamwork to align on goals and deliverables.
• Conduct regular project meetings to review status, tackle any issues, and ensure everything is on track with client expectations.
• Conduct market research to stay updated on industry trends, competitor activities, and client preferences.
• Analyze data to provide valuable insights and recommendations for enhancing service delivery and client satisfaction.
• Use market research to spot new opportunities for business growth and increased client engagement.
• Ensure all contracts comply with company policies and legal requirements.
• Oversee payment collection, ensuring timely and accurate invoicing and follow-up on outstanding payments.

Your Checklist

• Bachelor’s degree in Business Administration, Marketing, Event Management, or a related field.
• At least 5-7 years of experience in client servicing within the live entertainment industry.
• A proven history of managing high-profile clients and complex projects successfully.
• Strong understanding of live entertainment operations and industry trends.
• Excellent interpersonal and communication skills with the ability to build and maintain meaningful client relationships.
• Demonstrated ability to work effectively across departments and manage multiple priorities.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Proficiency in project management software and Google Suite.
• Ability to thrive in a fast-paced environment and adapt to changing circumstances.
• Leverage AI tools and automation to drive process efficiencies across campaign planning