Bowling Mechanic A

Starting Wage $32.00

Company Standards

At Angel of the Winds, the World’s Friendliest Casino Resort, we require all employees to provide exceptional guest service with a positive and outgoing attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

Responsible for maintaining the center equipment under the direction of the Manager and/or Bowling Supervisor

Responsible for training Tech’s and new hires, working with the Bowling Manager/and or Supervisor to ensure they are following a documented training schedule and progressively building their Bowling technician skills in a 16 lane center.

Creates Tech break schedules and fills in when needed to cover the shifts for Tech PTO/Call out coverage

Assists in maintaining pinspotters/setters, automatic scoring equipment, lanes and all other bowling center equipment at the highest level of operating proficiency

Maintains and replenishes correct parts inventory by recording machine repairs and parts used

Follows established Preventive maintenance program

Maintains a clean work area and a safe working environment

Responds to customer complaints about machine malfunction; analyzes the mechanism to find the root of the problem

Trains Tech’s to abide by the Machine Area Safety Procedures and Standards of Operation

Follows and ensures that Policies and Procedures of the Bowling property and Casino Operation are followed

Ensures compliance with Tribal, State, Federal regulations

Ensures control/protection of company assets

Able to communicate in a clear and professional manner

Works well with others and takes feedback well

Must be able to get in, out and on top of machines with the ability to perform repairs/maintenance in constrained area

Must be able to work and concentrate in a loud and chaotic environment

Works with Tech's to create and maintain a daily/weekly and annual preventative maintenance calendar

Ability to troubleshoot and repair mechanical and electrical systems

Knows and understands belt driven mechanically timed systems

Open availability, including weekend nights and holidays as required

Performs other duties as assigned

Qualifications

Exceptional guest service skills are required

Combination of education and 5-10 years of experience working as a mechanic or maintenance technician in a customer service-oriented environment

AMF Pinsetter Experience is preferred

Has experience working with belt driven mechanically timed systems and understands the mechanics/has ability to repair belt systems

Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts

Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions

Knowledgeable in bowling operations - 1 year of experience required

Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently

Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills

Working knowledge and understanding of MSDS, OSHA requirements, and biohazard clean up and disposal

Must be 18 years of age or older

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license with the Stillaguamish Tribal Gaming Agency.
• Technical certificate in an industrial related field

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 75 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. There are no adverse conditions, but employee are exposed to tobacco smoke on a regular basis. Requires repetitive movement with the ability to stand and/or walk for an entire shift.