Director, De Novo Operational Launch Readiness - Nashville Hybrid / Remote Surrounding Areas

• Hybrid based at our corporate office in Brentwood, TN, with on-site work required Monday through Wednesday for candidates in Nashville and surrounding areas.
• Remote option available for candidates outside of surrounding areas.

DUTIES AND RESPONSIBILITIES

Operational Readiness and Project Compliance

• Lead operational, clinical, regulatory, and survey readiness from post-syndication through first case and early stabilization.
• Ensure each project has clear milestones, assigned owners, current status reporting, risk identification, and timely escalation of barriers.

Oversee readiness related to

Staffing

• Policies and procedures
• Clinical workflows
• Equipment and supplies
• Pharmacy operations
• Emergency preparedness

Training

Scheduling

Information Technology

• Revenue cycle
• Payer readiness
• Facility preparedness

Cross-Functional Leadership and Escalation

Serve as the primary operational integration leader for assigned de novo projects, ensuring alignment and accountability across corporate and market functions.

Coordinate deliverables across

Development

Facilities

Legal

Licensing

Accreditation

Clinical Operations

Information Technology

Revenue Cycle

Managed Care

Supply Chain

Finance

Human Resources

Market Operations

• Synthesize project risks, unresolved issues, resource constraints, and decision needs into clear recommendations.
• Escalate critical issues through appropriate leadership forums.

Board Preparation and Governance

Own board meeting preparation, including agenda planning, project status updates, decision items, approval requests, and follow-up actions.

Prepare concise board materials summarizing

Milestones

Risks

• Operational readiness
• Budget and capital considerations
• Pending decisions
• Next steps
• Ensure board follow-up actions are documented, assigned, tracked, and completed.

Launch Readiness and First-Case Preparation

• Lead readiness reviews to confirm preparedness for licensure surveys, accreditation surveys, first-case readiness, and post-opening operations.
• Coordinate with market and facility leadership to ensure the Administrator, Clinical Director, Business Office Manager, and other key leaders are onboarded and prepared for launch.

Support

• Go-live plans
• First-case readiness plans
• Contingency plans
• Operational handoffs
• Early stabilization efforts

Project Oversight and Workplan Governance

• Provide oversight of project plans, readiness trackers, risk logs, issue logs, decision logs, board trackers, and project management tools.
• Ensure Project Managers maintain accurate and current documentation aligned with the master de novo project template.
• Capture lessons learned and incorporate improvements into the de novo operating model.

Stakeholder Communication and Process Improvement

• Prepare and deliver project updates for leadership meetings, board meetings, readiness calls, and stakeholder forums.
• Build effective relationships with senior leaders, market leaders, facility leaders, physician partners, vendors, regulatory contacts, and external stakeholders.

Recommend improvements to

• De novo processes
• Readiness models
• Communication cadence
• Reporting tools
• Project governance structures

Key Deliverables

• Board agendas and board-ready project status materials.
• Project readiness executive updates and assessments.
• Escalation summaries, decision trackers, and risk/issue logs.
• Operational handoff and stabilization plans.
• Workplan governance documentation, master template updates, and lessons learned.

Qualifications

Education

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, Project Management, or a related field required.
• Master's degree preferred.

Experience

• Minimum of 5-7 years of healthcare operations experience required.
• Experience in ASC leadership, de novo development, integration, accreditation, or multi-site operations strongly preferred.
• Prior experience opening, managing, integrating, or supporting ambulatory surgery centers strongly preferred.
• Strong proficiency with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.
• Experience with Smartsheet, SharePoint, Microsoft Project, or similar project management tools preferred.
• Clinical background preferred but not required.

Licenses/Certifications

None required; relevant professional certifications are a plus.

Knowledge, Skills, and Abilities

• Extensive experience in site selection, lease negotiation, and project management for new business locations.
• Strong leadership and team management capabilities.
• Deep understanding of healthcare regulatory compliance and industry standards.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in budgeting, financial analysis, and forecasting.
• Ability to develop and execute strategic growth plans.
• Skilled in cross-functional collaboration and stakeholder engagement.
• Strong problem-solving and decision-making abilities.
• Familiarity with construction and facility operations.
• Ability to manage multiple projects simultaneously and deliver results within established timelines.

Core Competencies

• ASC operational knowledge and regulatory/accreditation readiness expertise.
• Project leadership, cross-functional coordination, and executive communication.
• Ability to manage multiple complex projects across various phases of development.
• Sound judgment, escalation discipline, urgency, ownership, and discretion.
• Ability to work effectively in ambiguous environments and influence without direct authority.

Working Conditions

Physical Requirements

Talk/Hear

See

Distinguish Color

Stand

Sit

Walk

Repetitive Use of Hands

• Push/Pull up to 25 lbs.
• Lift/Carry up to 25 lbs.

Hazards and Atmospheric Conditions

• Normal office environment.
• Exposure to dust.
• Exposure to noise.
• Occasional construction site hazards.

Competencies

Agility

• Resourcefulness: Adapts quickly to changing circumstances and effectively navigates obstacles and constraints.
• Manages Uncertainty: Remains effective when situations are evolving and adjusts approaches as needed.

Bias to Action

• Action Oriented: Demonstrates a strong inclination to make decisions and move work forward, even without complete information.
• Delivering Results: Maintains focus on achieving goals, overcomes obstacles, and remains resilient in the face of setbacks.

Customer Focus

Identifying with Customers: Understands who internal and external customers are and recognizes what they value most.

Managing Complexity

Essence: Distills complex situations into clear priorities, separates critical information from noise, and identifies root causes of successes and failures.

Manages Conflict

• Effectively negotiates agreements and resolves disputes fairly.
• Maintains a positive, constructive, and respectful approach during disagreements and conflict situations.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution

Life Insurance

PTO

• 401(k) retirement plan with a company match
• And more!

ENVIRONMENTAL/WORKING CONDITIONS

: Normal busy office environment with much telephone work. Possible long hours as needed. The description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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