Guest Service Agent

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.
• If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
• This is a
• seasonal, Part-Time
• position working at the

Embassy Suites Myrtle Beach Resort

• . Flexible
• schedule is required
• , including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
• EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace