Front Desk Agent - Varied Shifts

** This position requires flexibility to work a variety of shifts, including over night two shifts per week as well as either 3 day and evening shifts. This is a full time, year round position with opportunity for growth and advancement !

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Answer telephone calls, using correct salutations and telephone etiquette
• Ascertain callers' needs through open-ended questions
• Describe room accommodations and all amenities
• Obtain all designated information to book a reservation
• Accommodate special requests and designate such in the system
• Access guest history records to best service guests; maintain accurate information in guest history files
• Resolve guest complaints, ensuring guest satisfaction
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery)
• Present folio to guest and resolve any disputed charges
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information
• Perform additional duties, as assigned
• Replenish, organize, and maintain the retail areas

Requirements and Qualifications

All candidates must have a guest service mindset and be willing to ensure every guest has an amazing stay with us !
High school or equivalent preferred
1 to 2 years in a similar experience preferred
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines
Strong knowledge of Outlook is a plus
Possess an eye for the smallest detail and maintain a keen sense of urgency
Ability to think clearly, remain calm, and resolve problems using good judgment
Ability to think on your feet and resolve conflict
Must be able to bend, stoop, squat, and stretch to fulfill necessary tasks
Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis
Must be able to stand and exert well-paced mobility for up to 8 hours in length
All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided)
Able to share in working days, over nights, weekends, and holidays
Local candidates preferred
Must be authorized to work for any employer without sponsorship
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