Director of Operations

About JETSET Pilates

• JETSET Pilates is where high-energy movement meets modern luxury. Rooted in Miami and now
• expanding through New York City, our studios deliver a 50-minute full-body, high-intensity Pilates
• experience in a sleek, elevated space that feels like a first-class escape. Every detail, from the
• instruction, DJ-curated playlists, and premium equipment to the studio atmosphere, is designed to
• inspire results, confidence, and community.

About the Role

• We’re hiring an exceptional Director of Operations to oversee and scale JETSET Pilates studios in New
• York City. This role will lead multiple studio locations (including existing Gramercy, NoHo, and Park
• Avenue studios), manage and develop General Managers, and drive performance across the platform
• while executing new studio openings.
• As Director of Operations, you will be responsible for ensuring each studio operates at the highest level
• of performance, consistency, and client experience. This is a high-impact leadership role for someone
• who thrives on accountability, growth, and building a best-in-class multi-unit fitness platform.

What You’ll Do

• Own performance across all studio locations, driving revenue, utilization, retention, and

profitability

• Lead, coach, and manage General Managers, building a high-performing and accountable

leadership team

• Execute new studio openings including hiring, training, and launch readiness
• Implement and scale operating systems, including SOPs, reporting, and a consistent

performance cadence across studios

• Drive studio-level sales execution, ensuring strong membership growth, retention, and lead

conversion

• Collaborate on local marketing execution to support studio growth and pre-opening ramp
• Ensure a consistent, high-quality client experience aligned with JETSET’s premium brand

standards

• Identify and resolve operational issues across studios, maintaining smooth and efficient day-to-

day execution

• Oversee facilities, equipment, and vendor management to maintain a best-in-class studio

environment

• Manage staffing strategy across locations, ensuring proper coverage, labor efficiency, and team

structure

• Partner with ownership on expansion, providing operational input on new locations and overall

growth strategy

What We’re Looking For

• Proven experience managing multiple locations in fitness, hospitality, retail, or a similar

consumer-facing business

• Experience opening new locations or leading multi-site operational rollouts
• Strong leadership skills with a track record of building and managing high-performing teams
• Data-driven operator with the ability to manage performance through KPIs and metrics
• Organized, detail-oriented, and able to operate in a fast-paced, high-growth environment
• Clear, confident communicator with a polished presence
• High ownership mentality with strong accountability and problem-solving ability
• Tech-savvy and proficient with POS systems (MindBody preferred), reporting tools, and standard

business software

• Passion for health, fitness, and delivering an exceptional client experience
• Flexible availability, including some evenings and weekends as needed to support studio

operations and openings

• Enthusiasm for the JETSET brand

Compensation and Benefits

• Base salary range: $80,000-$100,000 per year (commensurate with experience and qualifications)
• Performance-based bonus with meaningful upside tied to studio performance, new openings
• Healthcare stipend (eligibility-based)
• Flexible PTO
• Free JETSET Classes
• Retail discounts
• And more!