L2 Senior, Support

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition

Role Description

• Amtech is hiring an experienced Application Support Analyst to support our MES product suite.
• Initial focus will be Axiom (primary) and Advanced Planning Board (APB). After foundational
• competency is established, responsibilities will expand to additional MES products.
• These systems power real-time corrugator and converting operations across manufacturing plants.
• Axiom downtime can directly impact live production.
• This role is part of Amtech’s global follow-the-sun support strategy and is foundational to expanding
• toward near 24/7 global coverage.
• Global Coverage & Collaboration Expectations

• Support customers across multiple time zones
• Handle new cases during U.S. off-hours
• Accept structured handoffs from U.S. support
• Provide documented shift transitions
• Work independently during off-hours
• Escalate appropriately when required
• Reduce backlog during lower-volume periods
• Attend occasional U.S.-scheduled meetings

KEY RESPONSIBILITIES

• Own and resolve escalated MES cases end-to-end
• Prioritize based on production and business impact
• Troubleshoot Axiom, APB, and MES workflows
• Use SQL for validation and root cause investigation
• Support Microsoft SQL Server environments
• Troubleshoot Windows Server-hosted applications
• Replicate issues and document detailed reproduction steps
• Troubleshoot reporting discrepancies (Crystal/BIRT valued)
• Distinguish configuration issues from true product defects

SKILLS & QUALIFICATIONS

• 4+ years supporting enterprise software (L2/L3)
• Experience supporting MES or ERP systems in manufacturing
• Strong SQL skills (queries, joins, data validation)
• Experience with Microsoft SQL Server
• Experience with Windows Server-hosted enterprise applications
• Familiarity with logs, services, integrations, and job schedulers
• Strong written English communication skills
• Willingness to work flexible hours for global coverage

Highly Valed Experience

• Crystal Reports or BIRT report writing
• Corrugated or folding carton manufacturing experience
• Production scheduling systems experience
• Shop-floor execution systems experience
• Understanding of scheduling logic, machine constraints, inventory, scrap, and production reporting

Formal Packaging Education (Strongly Preferred)

We highly value candidates with formal education in Packaging Technology from

• Indian Institute of Packaging (Mumbai or Bengaluru)
• SIES School of Packaging (Mumbai)
• ASC Centre & College (Bengaluru)
• Other recognized packaging programs in India

Formal packaging education will be considered a significant advantage.

What Makes You Successful

• Think in workflows, not just screens
• Understand operational impact of plant downtime
• Stay calm during production-impacting incidents
• Work independently and take ownership
• Build deep product expertise over time

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.