On-Site Network Support Engineer

We are seeking an On-Site Level-1 Network Support Engineer to join our team in Gulou District, Fuzhou. In this role, you will serve as the first line of defense for network-related technical issues, providing both remote user assistance and hands-on physical support for office network infrastructure. You will work closely with End User Computing (EUC), Helpdesk, and senior Network Engineers to maintain a reliable and secure network environment. Tasks Key Responsibilities 1. Incident & Support Management Respond promptly to incoming network support requests via ticketing systems, phone, email, or chat. Perform basic troubleshooting for user connectivity issues, including Wi-Fi, VPN, LAN, IP conflicts, slow network performance, and access to internal shares/internet. Coordinate with internal EUC and Helpdesk teams to resolve cross-domain endpoint and network issues efficiently. 2. Physical Infrastructure & Hands-On Operations Inspect and verify physical cable connections, port statuses, and link lights on network switches. Assist with racking, stacking, cabling, and patching network hardware under remote supervision or guided instructions. Maintain strict cable management and clean practices across patch panels and server racks. Ensure all network closets and server rooms remain organized, safe, and secure. 3. Administration & Maintenance Accurately document and record any physical changes to network ports, patch panels, cabling, or hardware layouts. Perform authorized restarts of network interfaces or devices following strict change permission protocols. Perform routine checks on wireless access points and assist with basic Wi-Fi issues (SSID visibility, signal strength, coverage). Requirements Qualifications & Experience Education & Experience: Associate or Bachelor’s degree in Computer Information Systems, Networking, or a related technical field (or equivalent hands-on experience). Technical Skills: Fundamental understanding of networking concepts (TCP/IP, DHCP, DNS, VLANs, Wi-Fi standard protocols). Familiarity with enterprise switches, patch panels, VPN clients, and standard Ethernet cabling (Cat5e/Cat6). Hands-on comfort with basic physical racking, stacking, and cable tracing/patching. Soft Skills: Strong communication skills to liaise effectively with end-users and remote higher-level technical teams. Methodical approach to basic troubleshooting and problem-solving. High attention to detail regarding physical setup, documentation, and room cleanliness.