Client Success Advocate

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Pro

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yler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.

Responsibilities

Proactivel

• y
• communi
• cate

and

collaborate

with

stakeholders

to

understand

and

• analyze
• cl
• i
• ent
• needs,
• current
• cl
• i
• ent
• statuses,
• updates

on

• cl
• i
• ent
• i
• ssues,

and

• client
• temperaments.

Responsi

ble

for

the

coordination

of

• cross-functional
• resources

(Support,

Sales,

Devel

opment,

Product,

Implementation)

to

• support
• clients

with

the

• resolut
• i

on

of

• var
• i
• ous
• i
• ssues.

Demonstrate

the

• abi
• l
• i
• ty

to

• i
• ncorporate
• new
• information,
• make
• qu
• i
• ck
• decisions,
• and keep

the

• appropriate
• people
• informed

of

• rapidly
• occurring
• developments.

Meet

• regularly
• (weekly,
• bi
• -weekly
• , monthly
• based

on

• cli
• en
• t
• need)

with

clients

to

• address
• i
• ssues

and

• dr
• i
• ve
• resolutions.

Work

closely

with

the

Software Support

Di

rector

to

• ensure
• seamless
• communication

and

• coordination
• .

Successfully

• engage
• i
• n
• mu
• l
• tip
• l
• e
• i
• nit
• i
• atives
• s
• i
• multaneously.

Ali

gn

with

Product

Owners

and

• meet
• regularly

to

• understand
• product
• roadmap.

Document

and

• advise
• clients

on

• operational
• best
• practi
• ces.

Perform

• other
• client
• success
• tasks
• as
• needed

to

support

the

• overall
• success

of

the

department.

Represents

Tyler

Techno

• l
• og
• i
• es
• i
• n

the

• most
• posit
• i
• ve
• manner
• i
• n
• ternally

and

• i
• n

the

• communities
• we
• serve.

Qualifications

BS/BA

• de
• g
• ree
• i
• n
• re
• l
• ated
• fie
• l
• d

or

• equ
• i
• valent
• exper
• i
• ence
• i
• s
• desired.

2-4

years

of

• customer
• service/success
• experience.
• An entrepreneur
• i
• al
• sp
• i
• r
• i
• t

and

a

desire

to

• be
• proact
• i
• ve.

Excellent

• planning,
• organi
• zati
• onal
• skills,

and

ability

to

• follow-through
• until
• tasks
• are
• completed.

Proven

ability

to

problem-solve

and

• maintain
• composure

in

• hig
• h-pressure
• situations.

Self-motivated,

• proact
• i
• ve,

and

• ab
• l
• e

to

• work
• i
• ndependently

or

• as
• part

of

a

team.

Excellent

• i
• n
• terpersonal
• skills
• i
• nc
• l
• uding
• verbal

and

• written
• commun
• i
• cat
• i
• o
• n

,

teamwork,

and

• customer
• service
• skills.

Profici

ent

in

Microsoft

Word,

Excel

,

and

PowerPoint.