Mobile Assistant Manager - Virginia

WE ARE PET PEOPLE!

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoy

complimentary Pet Day Camp and Boarding

, as well as discounts on grooming and veterinary care at all of our locations and clinics.

We are currently looking for

a

Mobile

Assistant

Manager

in

Virginia

. The position's home base will be our

Charlottesville

resort in beautiful Central Virginia, with travel to our

Chesterfield

and

Richmond Airport

• locations.
• Please note this role requires mobility. Qualified candidates will be open to travel (and potentially relocation) according to business needs.

Assistant Managers

oversee day-to-day operations of the resort and staff, as well as providing direct support to the Resort Manager on a variety of management needs.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER

ROLE

INCLUDE

Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety

Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs

Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees

Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company

Motivating and teaching resort staff to be successful in their roles by delivering premier service to pet guests and their parents in a safe, clean, fun atmosphere

Fostering open communication throughout the resort, including with regional and corporate teams, regarding resort operations, as well as partnering with regional maintenance crew on any building issues

Supporting new and current team members with completion of required courses and other training

Documenting and delivering employee corrective actions and terminations, when necessary

Maintaining appropriate inventory of supplies, performing walk-throughs, managing lodging calendars, leading meetings, and performing other recurring Manager on Duty (MOD) obligations

Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites

Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern

Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers

Performing resort opening and/or closing duties, and other tasks as assigned

Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week

Working onsite at the resort at least 3-4 weekend days per month and on holidays

QUALIFICATIONS TO BE AN ASSISTANT MANAGER

1-2 of

• experience in a supervisor
• y
• or management role
• High school diploma
• required
• (c
• ollege
• degree
• preferred)
• Strong leadership, communication, and collaboration
• skills

,

• including the ability to
• manage,
• guide,
• train
• , and motivate employees
• Ability to resolve conflict
• , establish and build relationships,

and

• successfully engage with customers
• Detail-oriented and focused on results, including a desire to ensure goals are met or exceeded
• Ability to develop and train staff, utili
• zing
• skills of staff most appropriately
• Prior leadership experience in retail, restaurant, hospitality operations or similar
• Previous experience in animal care or related field
• is
• preferred
• Basic skills with common computer software, including Microsoft Office Suite
• Comfortable being around dogs of all sizes and physically able to lift up to 60
• lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle
• Check out our

Perks & Benefits

• !
• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with company match

Health

(with company-funded HSA option)

, Dental and Vision Insurance

ABOUT PET PARADISE

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin