Customer Success Manager, SLED

About the Role

As a

SLED Customer Success Manager

at

NinjaOne

• , you will play a pivotal role in driving long-term value and growth within
• state, local government, and education (SLED)
• accounts.

You’ll

serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of

NinjaOne’s

• IT management solutions while helping them
• modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency
• .
• Your deep understanding of the
• unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements
• , will enable you to act as a strategic advisor.

You’ll

• identify
• cross-sell and up-sell opportunities
• , drive product adoption, and support agencies and institutions in maximizing their technology investments.
• This role requires a strong background in
• SLED account management, public sector IT solutions selling, and customer success
• , with a proven
• track record
• of managing complex sales cycles within government and education organizations.

Location

Hybrid in-office (Tampa, FL or Austin, TX) – 4 days per week (Mon, Tues, Thurs, & Fri)

What

You’ll

Be Doing

SLED Account Growth & Retention

• Manage a portfolio of
• state, local government, and education clients

,

• identifying
• opportunities to expand partnerships and support their evolving IT needs.

Public Sector Advisory

• Act as a
• trusted advisor
• to government IT leaders, school districts, and higher education institutions, helping them navigate
• budget constraints, procurement processes, and regulatory compliance
• .

Cross-Sell & Up-Sell Strategy

Identify

opportunities to expand

NinjaOne’s

• presence within public sector organizations by aligning
• our RMM, endpoint management, cybersecurity, and automation solutions
• with their strategic IT initiatives.

Consultative Selling

• Understand the specific challenges of
• SLED IT environments
• , including
• legacy system modernization, cybersecurity mandates, and remote workforce enablement
• , to position

NinjaOne

as the ideal solution.

Relationship Management

• Build strong,
• long-term partnerships
• with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.

Government Procurement & Contracts

Work closely with

NinjaOne’s

• legal and finance teams to
• navigate RFPs, cooperative purchasing agreements, and public sector buying contracts
• .

Forecasting & Reporting

Utilize

Salesforce

• to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with
• public sector sales cycles and budget planning periods
• .

Market Intelligence

• Stay up to date on
• SLED technology trends, government initiatives, and education IT funding sources
• to position

NinjaOne

• as a
• strategic technology partner
• .

About You

Public Sector Experience

• You have a proven
• track record

of

• selling IT solutions to state & local governments or education institutions
• , with a strong understanding of
• government procurement processes, budget cycles, and compliance regulations
• .

Proven Sales & Growth Track Record

• You have successfully expanded accounts in
• SLED markets

,

• identified
• upsell/cross-sell opportunities
• , and helped organizations
• modernize their IT operations
• .

Consultative Approach

• You excel at understanding
• government and
• education
• IT needs
• and aligning
• technology solutions
• to drive efficiency, security, and compliance.

Exceptional Communication & Relationship Management

• You can engage effectively with
• public sector IT leaders, procurement officials, and education administrators
• , translating complex IT challenges into
• business value discussions
• .

Problem-Solver

• You proactively address
• funding challenges, security concerns, and
• modernization
• roadblocks
• , helping agencies and institutions stay on track with their IT transformation goals.

IT Industry Knowledge

Familiarity with

• public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants)
• is a strong plus.

Bachelor’s Degree (Preferred)

• Or equivalent experience in IT, Public Administration, Business, or
• a related
• field.

Proficiency

in Salesforce & CRM Best Practices.

If

• you’re
• passionate about helping
• state, local, and education organizations
• modernize their IT infrastructure and enhance service delivery,
• we’d
• love to hear from you!
• About us

NinjaOne

• unifies IT to simplify work for
• nearly
• 40,000
• customers
• in 140+ countries.

The

NinjaOne

Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees

a great

technology experience at work.

NinjaOne

• is obsessed with customer success and has
• retained
• a 98% customer satisfaction score for more than 5 years.

What

You’ll

Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time
• work that is
• hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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