Customer Service Rep Trainee

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions

Completes and participates in all customer service training program curriculum and activities.

Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.

Completes e-learning modules on topics related to dental terminology and morphology.

Completes and participates in mock calls by applying information acquired from trainings.

Incorporates feedback from activities to improve performance.

Completes assessments administered intermittently for evaluation of training curriculum comprehension.

Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High school diploma or equivalent.
• Minimum one (1) year of experience in customer service and/or call center.
• Previous experience in a dental lab or dental office, a plus.

Pay

$21.00hr. plus bonus