Principal Solutions Architect EMEA

Location requirements: Remote based role. Open to candidates in the United Kingdom.About the Role: BigPanda is looking for a Principal Solutions Architect to join our Professional Services team in EMEA.This is a high-impact, post-sales role focused on onboarding strategic enterprise customers and helping them design, implement, and realise long-term value from the BigPanda <platform.You>'ll serve as a senior technical advisor and hands-on architect from the moment a customer signs - leading implementations, guiding them through complex AIOps initiatives, and helping them modernise incident management and service operations well beyond initial go-live.We're looking for someone with deep enterprise delivery experience, strong architectural judgment, and the ability to influence both technical teams and senior stakeholders. You'll partner with some of BigPanda's most important customers to take them from kickoff to production-grade solutions, shape transformation roadmaps, and build the practices that help them improve operational resilience at scaleResponsibilities:Lead strategic customer engagements - from discovery through implementation, adoption, and value realisationArchitect end-to-end BigPanda solutions - across workflows, integrations, data design, and production go-livesPartner with senior customer stakeholders to define technical roadmaps and operational transformation prioritiesServe as a senior escalation point for complex architecture decisions, implementation risks, and customer requirementsBuild reusable playbooks, best practices, and architecture patterns while mentoring other Solutions ArchitectsDrive multiple customer implementations from kickoff through go-live, ensuring each delivers business value and technical alignmentAct as a trusted senior advisor to executive stakeholders - shaping operating-model decisions and securing sponsorship for changePartner cross-functionally with Sales, Pre-Sales, Product, and R&DContribute to BigPanda's best practices framework and support continuous improvement of our delivery methodologyRequirements:8+ years of experience in post-sales, technical architecture, consulting, or professional servicesDeep knowledge of monitoring, observability, ITSM, and incident response platformsTrack record leading complex enterprise implementations across multiple stakeholder groupsAbility to influence senior customer stakeholders and connect technical decisions to business outcomesStrong architecture, whiteboarding, and technical documentation skills across multi-platform environmentsComfortable writing Python or Node.js for integrations, troubleshooting, and solution deliveryStrong consultative communication skills across technical and non-technical audiencesExperience improving team practices through mentoring, reusable assets, or process developmentDetail-oriented and energetic, with a "get it done" attitudeAbility to travel up to 10% for key project milestonesNice to have:Fluent German or French speaker About Us:BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.Our Benefits: Competitive EquityRemote-first environmentGenerous PTO where you accrue roughly 25 days per calendar yearEight (8) paid holidays throughout the year Comprehensive health benefits where BigPanda covers your premiums for Private InsuranceUK Pension Scheme through NEST#PandaParent support with fully paid leave optionsFamily Planning/Fertility BenefitFinancial planning servicesEmployee learning & development budgetValues-based recognition (Quarterly and Annually)Social community & ERG programsFlexible work environment along with a work-from-home stipend to support remote work arrangementsValues-based culture Please note that visa sponsorship is not available for this position.BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.