Scheduling Coordinator - Marshall Internal Medicine

Job Responsibilities

• Develops and maintains doctor schedule to meet practice goals.
• Answers incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Manages unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Greets and checks patients in and out for and after treatment.
• Educates and consults patients discussing treatment needs and presenting treatment plans.
• Increases and stimulates new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
• Documents patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Makes pre-treatment financial arrangements with patients.
• Posts Payments
• Follows office procedures for patient referrals.
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
• Performs general office duties and other duties as required.

• Education: High school graduate or GED.
• Experience: Previous receptionist or front office experience required. Computer proficiency and the ability to learn new programs to include Microsoft Office Suite preferred.
• Internal applicants must call HR at ext. 11653 to determine eligibility before applying.