About The Role

We are looking for a Senior IT Service Manager - IT/OT to join our team and take a leading role in the planning, coordination, management, and continuous development of business-critical IT and OT services.

In this role, you will act as a key link between business and IT, coordinating development, innovation, and service management activities across complex technical environments. The position covers two technical domains, including business-critical technical infrastructure and OT systems , as well as IT/OT solutions supporting operational and vessel-related environments .

Key Responsibilities

Coordinate development, innovation, and lifecycle management activities for IT and OT services
Lead IT assignments, projects, and improvement initiatives
Manage the lifecycle of existing IT services, including procurements, upgrades, and other changes
Act as a primary contact between business stakeholders and IT teams
Coordinate internal resources and multiple development activities
Monitor and report timelines, costs, results, deviations, risks, and required decisions
Prepare service plans, quarterly plans, budget documentation, and other governance material
Coordinate and manage external suppliers
Handle support matters, escalations, and supplier-related issues
Lead and coordinate activities related to incidents
Support and further develop Agile ways of working
Ensure IT services are managed and developed in a structured, quality-assured, and business-oriented manner
Minimum 6 years of experience within the last 10 years in a senior IT-related leadership role, such as IT Project Manager, IT Service Manager, Product Owner, Scrum Master, IT Application/Service Management Lead, or similar
Proven experience monitoring and managing time, cost, and delivery results
Experience reporting to management and steering committees
Experience coordinating multiple IT development activities
Experience leading or coordinating teams of at least 8 people
Strong experience working with IT services throughout their lifecycle
Experience working with complex enterprise IT environments
Strong stakeholder management and coordination skills
Ability to work independently and take ownership of assigned areas
Excellent communication and collaboration skills
Strong analytical and solution-oriented mindset
Fluent Swedish , both written and spoken

Relevant Background

We are particularly interested in candidates with experience in one or more of the following areas

OT systems and business-critical technical infrastructure
Enterprise IT/OT environments
Control and operational systems
Maintenance or asset management systems
Safety management systems
Satellite communication solutions
System integrations and externally acquired IT solutions

Nice to Have

Minimum 2 years of experience within the last 7 years leading procurement activities within the public sector
Minimum 2 years of experience within the last 7 years leading external suppliers in connection with IT system implementation or lifecycle management
Minimum 2 years of experience within the last 7 years in an IT-related leadership role connected to Agile teams and software development, such as Scrum Master, Product Owner, or Requirements Analyst

You will be a great candidate for us if you

Can bridge the gap between business needs and complex IT/OT environments
Have strong leadership and coordination capabilities
Are comfortable managing multiple stakeholders, suppliers, and technical activities
Take ownership and work independently
Have a structured approach to service management, planning, and continuous improvement
Enjoy working in complex and business-critical technical environments

Why join inventYOU

Work with complex and business-critical IT/OT environments
Take a key role in enterprise IT service development and management
Collaborate with experienced business and technology professionals
Work across projects, service management, suppliers, and Agile development
Be part of challenging and long-term digital transformation initiatives

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