Field Service Technician

Company Information

Welcome to Endeavor, where innovation sparks, hearts beat with care, and teamwork reigns supreme! Our dynamic company is fueled by three electrifying values: Take Initiative, Care Deeply, and Endeavor Together. Brace yourself for a workplace where bold ideas take flight, empathy fuels our actions, and collective effort propels us to extraordinary heights. Join the excitement at Endeavor, where every moment is a thrill and success is our ultimate adventure!

General Summary

• This position is a combination of work done as a Field Service Technician in the Field Operations department.
• Installs, maintains and services customer premises equipment. Typically installs cat5 wires, and network interface
• devices and performs initial wiring or rewiring for new and existing homes. Install and maintain ONT equipment for HSI.

Essential Job Functions

• Installs new services and equipment for subscribers by installing cat5 wires, and network interface devices.
• Wires new systems using appropriate tools within customers’ homes.

• Maintains and repairs existing services and equipment by using test sets and digital test equipment to locate

• line trouble. Determines necessary repairs which may include repairing wiring, ground connections, running
• new wires and replacing jacks, or replacing old jacks with new data jacks.

• Installs fiber jumpers in Central offices for Phone, and HSI.
• Is responsible for all paperwork involved with new or repair projects; this includes filling out employees

electronic timesheets, accounting for inventory used on the job, in the allotted time given.

• May confer with customers to further determine problems and acceptable resolutions.
• Locate underground Fiber facilities.
• Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities

• Knowledge of test, switching and electronic equipment.
• Knowledge of voice communications and digital technology.
• Knowledge of RUS practices and standards.
• Knowledge of company products and services.
• Knowledge of company policies and procedures.
• Skill in operating service equipment including various hand tools and testing equipment.
• Skill in reading cable records, staking sheets, specifications, and circuit diagrams.
• Ability to communicate with co-workers and various business contacts in a professional and courteous

manner.

• Ability to read and interpret documents such as maps, staking sheets and operating and maintenance

instruction manuals.

• Ability to pay close attention to detail.
• Ability to work independently and make sound technical decisions using information at hand.
• Ability to effectively function as a team playe

Education and Experience

• High school diploma or equivalent. Two years of telecommunications schooling or equivalent work

experience is helpful but not required.

Working Conditions

• This factor measures the surroundings or physical conditions under which a job must be done and the extent to
• which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to
• dust, dirt, heat, fumes, contaminants, cold, noise, vibration, etc.
• Good working conditions: may involve occasional exposure to some of the elements listed above.
• Benefits we offer!

• 401k with 100% match up to 6% employee contribution
• Medical
• Dental
• Vision
• Employer Paid - Life Insurance - 3x your salary
• Employer Paid - Long-term Disability
• Employer Paid - Short-term Disability
• Employer Paid - Access to financial planning services
• EAP
• Holidays
• PTO

Compensation

Hourly: $25 per hour