CRM Representative

Job purpose

To support in expanding Car Bodyworx service business to potential fleet/ corporate customers.

Key Job Responsibilities

• Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
• Assist in developing customized service packages for fleet/corporate customers.
• Contact lapsed customers and offer them special prices/packages to bring them back.
• Promote service contract and extended warranty to retail customers.
• Prepare and submit daily, weekly and monthly reports to service manager. Gather competitors’ pricing/ campaigns.
• Follow up with customer in case of any overdue payments based on request from CCD.
• Execute CRM campaigns as per the instructions.
• Ensure full tracking of executed campaigns.
• Assisting the Service Manager in day-to-day coordination with other departments.
• Liaise with various stakeholders to help create meaningful reports on Campaign Performance.
• Handling & communicating with customers’ problems and complaints.
• Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills

• Excellent verbal and written English communication skills essential.
• Strong experience with Campaign Management/Marketing Automation Platforms
• Bachelor’s in marketing or communications are desirable.
• 2 - 3 years in administrative support activities is an advantage.
• Skills: Interpersonal, Communication and ability to meet deadlines are essential
• Arabic/English essential, both written and verbal
• Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).