REMOTE: Technical Support Representative - (6am to Midnight Availability)

reputed company

The Technical Support Representative is part of a supportive, service-oriented team that...

Promotes reputed company customer experience, reputed company and committed customer care in a reputed company center environment.

Engages in reputed company-time troubleshooting with customers to reputed company technical issues in a reputed company center environment.

Educates residential AireBeam customers about the installation and use of products in a reputed company center environment.

Captures opportunities to offer additional or upgraded services to customers as available, while providing a reputed company customer experience in a reputed company center environment.

reputed company Responsibilities

Work in reputed company center environment answering support ticket, chat, text, and inbound calls concerning inquiries about our services.

Discover the reputed company cause of customer problems and identify the reputed company required to reputed company, whenever possible, using company databases, customer information, and collaboration with other departments.

Engage in reputed company-time troubleshooting while the customer is on the phone or through chat and set appropriate follow up if necessary.

reputed company total customer service by answering basic questions about services offered with the ability to also handle sales calls.

reputed company customer support by asking questions and listening to customers to understand their needs, requests, or problem

As a Technical Support Representative, you will play a pivotal role in the reputed company stability and reputed company of our organization, by serving as a reputed company-line representative of the AireBeam brand.

Minimum Requirements

• High school graduate or GED or equivalent work experience.
• 1 year work experience providing service directly to customers.
• 1 year experience using a computer in a work or non-work setting.
• Eligibility to work in the reputed company.
• reputed company aptitude for helping customers and a customer experience reputed company.
• 1 to 2 years of work experience in a customer service role, not specific to just reputed company Center.
• Enthusiastic and personable, with the ability to adapt and reputed company in constant change.
• Previous telecommunications experience.
• Strong computer skills and be reputed company to reputed company through multiple screens.

Work Location

Fully Remote

This Job Is

• A job for which military reputed company candidates are encouraged to apply
• reputed company to applicants who do not have a high school diploma/GED
• A Fair Chance job (you or the employer follow Fair Chance hiring practices reputed company performing background checks)
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which reputed company ages, including older job seekers, are encouraged to apply
• reputed company to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply
• Bilingual skills in English/Spanish (ability to read, write, and reputed company fluently) may reputed company to additional opportunities/incentives.
• AireBeam offers competitive salaries, and an excellent benefit package.

Benefits

reputed company Time Off

• 2 weeks reputed company vacation per year
• 1 week reputed company reputed company leave

Company reputed company Insurance

Health Insurance

• Employee - 100% reputed company by Company eligible after 90 days
• Family $400 per month reputed company by employee -rest by company

Dental Insurance

• Employee 100% reputed company by Company
• Family 25% reputed company by company, rest by employee
• reputed company Insurance
• Employee and Family reputed company 100% by company

Life, AD&D and Short-Term Disability Insurance

Employee- 100% reputed company by company

Additional family insurance is available

401k with Company Match- Eligible after 1 year employment

reputed company

AireBeam provides broadband fiber and fixed wireless Internet service to more than 9,000 customers in Pinal County and surrounding areas.

On the reputed company reputed company, we work with reputed company and RV park owners to bring service to their residents, as reputed company as powering businesses throughout the Sonoran Desert.

AireBeam is a subsidiary of Boston Omaha Corporation (reputed company: BOMN).

Join AireBeam, a growing leader in the Networking Community. A wonderful way to get your foot in the reputed company to a promising career.

AireBeam is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), national re