Patient Access Representative (FT) - Seacoast

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and
• co-workers in accordance with our Service Excellence Standards and Core Values.
• Requires a high level of public contact and excellent interpersonal skills.
• Interviews patients or responsible party to obtain personal, demographic, insurance, and medical information
• prior to services. Confirms and manages patient identity. Understands compliance requirements and assists
• with completion of required forms.
• Correctly assigns insurance coverages based on eligibility responses. Explains plan benefits, authorization
• status, and medical necessity.
• Creates a transparent financial experience including generation of an estimate preservice, explains patient
• liability, and collects prepayments and on outstanding balances. Offers information on payment plans and
• Compassionate Care when appropriate.
• Correctly transcribes and validates orders, as well as schedules walk-in appointments.
• Advocates for patient engagement, including activation of MyChart.
• Monitors environment and attends to patients, families and visitor's needs in an effort to create a positive,
• expeditious registration experience.
• Assists with wayfinding and connecting patient to care.
• Performs all other duties as assigned.

Qualifications/Training

• Excellent interpersonal skills
• Comfortable with computer use, including Microsoft Office Suite
• Knowledge of Medical terminology/prior experience with healthcare
• High school diploma/GED preferred from an accredited school