Senior Manager of Healthcare Licensing

Day-to-day responsibilities of this position: Team Leadership and Development: Lead, mentor, and develop the following diverse team of employees, fostering a collaborative and high-performing environment: (1) a team of at least four licensing specialists handling significant medical/health care professions; (2) one or more compliance (probation) specialists; (3) a specialist who develops international application pathways; and (4) at least two bureau managers who oversee licensing specialists for other health care professions. Conduct regular performance reviews, provide constructive feedback, identify professional development opportunities for team members, and initiate corrective or disciplinary actions as needed. Delegate tasks effectively and ensure equitable workload distribution. Hire and onboard new team members and provide ongoing training. Licensing Operations Management: Oversee and ensure the timely and accurate processing of all license applications and related inquiries for DOPL’s Medical and Allied Health Section professions. Manage, develop, and/or implement efficient workflows and procedures to optimize licensing processes. Recommend, advocate, and/or implement new and or changes to existing policies and procedures, laws, or rules. Address complex licensing issues, appeals, and actions, including in collaboration with DOPL investigators, legal counsel, and boards. Develop, direct, and/or evaluate programs. Identify data and information that suggest developing patterns of problems or complaints, from which general or specific trends and patterns can be discerned, suggesting a need for further investigation. Audit and review systems and practices to ensure compliance with procedures, regulations, and standards. Represent your licensing team at interprofessional, team, and/or agency meetings. Give input and make determinations on disciplinary and non-disciplinary licensing actions to be taken in conjunction with investigation efforts. Deliver presentations, stand-up training, or instruction to staff, management, licensees, professional associations, and the general public. Receive, research, and respond to incoming questions or complaints; provide information, explain policy and procedures, and/or facilitate a resolution. Research and review financial records, schedules, reports, and/or problem areas as needed or directed. Board and Committee Support: Provide comprehensive administrative and logistical support to the boards and committees associated with your professions, including ensuring compliance with applicable laws such as the Open and Public Meetings Act. Coordinate and facilitate board meetings, helping to prepare agendas, minutes, and ensuring necessary documentation is available. Act as a primary liaison between your boards/committees and your licensees and other third parties. Ensure board directives and decisions are properly made and accurately implemented. Legal Compliance: Ensure strict adherence to all state and federal laws, administrative rules, and policies governing the licensing of DOPL’s Medical and Allied Health Section professions. Stay abreast of changes in legislation and laws and rules impacting your professions and ensure practices and rules are updated accordingly. Collaborate with leadership and/or legal counsel on the interpretation of laws and rules, and in responding to legal challenges or public inquiries. Prepare cases for referral to the office of the Attorney General. Propose appropriate rule amendments and actions to the licensing board and DOPL/Commerce leadership. Collaborate with investigative personnel to ensure rigorous enforcement of licensing laws and rules. Stakeholder Communication and Service: Serve as a primary point of contact for inquiries from licensees, professional organizations, the public, and other government agencies regarding your managed professions. Act as a liaison between your team and other agencies, work units, organizations, suppliers, etc. Ensure your employees provide high-quality customer service, addressing questions and concerns professionally and efficiently. Develop and disseminate clear and concise information regarding licensing requirements, processes, and regulatory updates. Interact and communicate efficiently and professionally with Department of Commerce and DOPL leadership, managers, and other employees.