About The Role

The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North America and Europe. This position provides issuing banks and customers with thorough explanations on rental charges/discrepancies and will upload documentation through Visa/MasterCard, American Express and Discover Card dispute websites. In addition, the Chargeback representative seeks to obtain chargeback reversals and return revenue to the business. This position also maintains regular contact with bankcard personnel, operating group and branch personnel.

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