Bilingual Customer Service Assistant - UI Health, Pilsen Family Medicine

Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs. This position must be able to communicate verbally and in writing and Spanish to serve a large segment of the patient population. Duties Responsibilities: Information Services: Communicates verbally and in writing and Spanish. Responds to routine inquiries related to office functions, personnel and scope of services available. Enters/retrieves information from electronic/manual data systems. Manages initial call intake for the department; routes calls and messages appropriately and efficiently. Assists other staff with office reception and related support. Distributes information related to departmental activities, policies, and other material to other affected departments. Conducts basic level assessment of patient needs and makes arrangements to ensure needs are met. Consults with related departments in order to coordinate staff schedules and meeting room availability. Collects and verifies preliminary patient information in order to expedite delivery of services. Customer Satisfaction: Collect customer payment and processes. Reconcile payments. Schedules patient appointments. Communicates verbally and in writing in Spanish in order to serve a large segment of the patient population. Complaint Processing: Receives, documents, and routes routine complaints received. Produces/formats correspondence for follow-through of complaints received. Performance Improvement: Assists with maintenance of departmental performance improvement documentation. Participates on departmental and/or interdepartmental performance improvement teams. Perform other related duties and participate in special projects as assigned.