Regional Operations Manager, Tea Around Town

Regional Operations Manager, Tea Around Town

About Tea Around Town & TopView Group

Imagine an elegant tea room experience, but on a double-decker bus, charming its way through bustling city streets. That's

Tea Around Town

! Launched in 2023, we've quickly become a sensation, gracing the pages of NBC News and Time Out. Our mission is to deliver world-class, white-glove service, consistently, while seamlessly blending demanding schedules with cost efficiency.

We're part of

TopView Group

, a dynamic and rapidly expanding global experiences company. Powered by our in-house technology, our diverse portfolio includes hop-on hop-off bus tours in iconic cities like NYC and London, unique events such as the North Pole Express, scenic cruises, bike rentals, walking tours, and attraction passes. We thrive in a fast-paced, entrepreneurial environment, constantly expanding our horizons both vertically and horizontally. If you're an entrepreneurial spirit ready to innovate and grow, you'll feel right at home.

About the Role: Regional Operations Manager

Are you a highly motivated and experienced operations leader with a passion for delivering exceptional guest experiences? Do you excel at driving efficiency and managing multi-location operations in a fast-paced, dynamic environment?

As our

Regional Operations Manager

for Tea Around Town, you'll be the linchpin of our operational success across

Texas, Georgia, and other assigned states

. You'll be fully accountable for the entire Tea Around Town experience, from ensuring flawless execution of every detail to optimizing operational efficiency. Reporting directly to the Director of Operations, you'll play a pivotal role in supporting our ambitious growth plans, leading cross-functional teams, and guaranteeing the seamless delivery of our unique mobile tea room experience.

The ideal candidate isn't just a strategic thinker; you possess an

exceptional eye for detail

and a

proven track record of optimizing operational excellence

within upscale, multi-location food & beverage or hospitality environments. If you're ready to make a significant impact on a rapidly growing, innovative brand, we want to hear from you!

Key Responsibilities

Oversee and Elevate the Entire Experience

Take full ownership of all Tea Around Town operations (both front and back of house) across 5-6 markets, ensuring flawless product execution and consistently delivering a world-class, white-glove experience on every single trip.

Drive Financial Performance

Analyze daily, weekly, and monthly reports to proactively manage labor, inventory, and cost controls, consistently achieving cost efficiency and exceeding product financial goals for each assigned location.

Financial Stewardship

Collaborate closely with the finance team to develop and manage operational budgets, monitor expenditures, identify cost-saving opportunities, and uphold financial discipline.

Lead and Develop High-Performing Teams

Recruit, hire, train, schedule, manage, and continuously monitor and optimize the performance of all operational staff, fostering a culture of excellence and accountability.

Optimize Operational Efficiency & Scalability

Develop and streamline procedures and processes to support rapid product scalability. Identify bottlenecks and inefficiencies, proposing and implementing enhancements to maximize resource utilization and increase cost efficiency.

Strategic Vendor Management

Manage all operations for assigned locations, including oversight of internal teams and performance management of key vendors such as the caterer, maintenance facility. Ensure vendors meet service expectations and cost targets; identify and onboard new vendors as needed to maintain operational excellence.

Collaborate for Success

Work seamlessly with cross-functional teams across the organization to execute product changes, promotions, press events, and new product launches, fostering productive relationships and promoting inter-departmental synergy.

Enhance Customer Satisfaction

Proactively gather and analyze customer feedback from various channels, translating insights into actionable changes to continuously improve the customer experience.

Uphold Uncompromising Standards

Ensure consistent adherence to Tea Around Town's high standards of food quality, service, and guest experience. Refine quality assurance procedures, identify gaps, and implement timely corrective actions.

Manage Inventory & Mitigate Risk

Oversee meticulous inventory management through regular cycle counts and maintenance activities, ensuring accuracy. Identify potential operational risks and develop robust contingency plans to ensure business continuity.

Requirements

Education

Bachelor's degree in Business Administration, Restaurant/Hospitality Management, or a related field.

Experience

• A minimum of
• 10 years of management experience
• in multi-location, upscale chain restaurants or high-volume food & beverage operations.

Hands-On Leadership

A highly hands-on approach with strong, decisive problem-solving capabilities, even under pressure.

Data-Driven Decisions

Demonstrated ability to leverage data and analytics to inform strategic decisions and drive operational improvements.

Adaptability

Proven ability to thrive in a fast-paced, dynamic environment and swiftly adapt to evolving business needs.

Team Leadership

Exceptional abilities in building, motivating, and leading high-performing operational teams.

Communication & Organization

Excellent communication skills (written and verbal), strong organizational abilities, and meticulous attention to detail.

Availability

Work 50+ hours a week, including weekends and holidays, as needed to support operations.

Travel

• Ability to travel
• 50% of the time
• across your assigned territory.

Location

This position is based in

Dallas, TX

, with the specific territory to be assigned.

Why Join Tea Around Town?

Joining Tea Around Town means becoming part of an innovative and rapidly expanding brand within the successful TopView Group. We offer a unique, high-end hospitality experience that's truly one-of-a-kind. We value entrepreneurial spirit, growth, and continuous improvement.

We offer a competitive compensation package that includes

Bonus Pay

Paid Time Off

Comprehensive Health Insurance (Medical, Dental, Vision)

Pre-Tax Commuter Benefits

And more!