Quality Control Inspector - TopView Sightseeing 1

Job Title

Quality Control Inspector

Company

TopView Sightseeing

Location

New York, NY

Pay

$18–$20/hour

Job Description

TopView Sightseeing is seeking a sharp, reliable, and observant Quality Control Inspector to help maintain high service standards across our sightseeing operations, including bus, boat, and bike tours. This full-time, field-based role plays a key part in ensuring safe, high-quality experiences for thousands of daily customers across New York City.

Responsibilities

• Conduct undercover inspections of service quality across all TopView locations and brands
• Monitor employee conduct and adherence to safety protocols and company standards
• Perform passenger counts and compile data for internal industry analysis
• Inspect competitor operations and provide detailed reports
• Document and report inspection results, policy violations, and improvement suggestions
• Collaborate with operations leadership to enhance service quality

Requirements

• High school diploma or GED
• Experience in supervision, inspection, or monitoring preferred
• NYC tourism experience is a plus
• Strong attention to detail and ability to collect and report accurate data
• Must have a smartphone and familiarity with Google Apps
• Professional, trustworthy, and presentable
• Excellent communication skills and a proactive attitude
• Must be comfortable working 100% in the field, including weekends and holidays

Benefits

Health insurance

401(k)

• Paid time off
• Join a fast-growing company and help shape the quality of NYC's top sightseeing experiences—apply today!