Desktop Support Technician

Desktop Support Technician

Summary

We are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment.

The ideal candidate is personable, proactive, and confident working directly with employees to resolve technical issues. This role requires strong troubleshooting skills across hardware, software, and Microsoft technologies, along with the ability to deliver professional, white-glove support to internal users.

This position is ideal for someone who enjoys helping people, thrives in an interactive support environment, and takes pride in delivering an excellent end-user experience.

Key Responsibilities

• Provide in-person and remote desktop support to end users, including desk-side troubleshooting and technical assistance
• Install, configure, and maintain desktop and laptop hardware, peripherals, printers, and related equipment
• Troubleshoot and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office
• Assist with user account management including password resets, access issues, and group permissions
• Support Windows operating systems and endpoint devices
• Respond to IT incidents and service requests through a ticketing system such as ServiceNow or similar platforms
• Assist with endpoint and device management through modern management tools such as Intune or similar platforms
• Troubleshoot basic networking issues including connectivity, VPN access, and wireless configuration
• Maintain accurate documentation of support activities, troubleshooting steps, and resolutions
• Collaborate with internal IT teams on projects, system upgrades, and technology rollouts
• Act as a professional and approachable representative of the IT team when interacting with employees and internal stakeholders

Required Skills & Experience

• 2–5+ years of Desktop Support, Help Desk, or End-User Support experience
• Strong experience supporting Windows operating systems
• Hands-on experience troubleshooting Microsoft 365 / Office 365 applications
• Experience with user account administration within Active Directory or Azure Active Directory
• Familiarity with endpoint management tools such as Intune or similar device management platforms
• Experience using IT ticketing systems such as ServiceNow, Jira Service Management, or similar tools
• Basic understanding of networking concepts including TCP/IP, DNS, VPN, and wireless connectivity
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills with both technical and non-technical users
• Professional, service-oriented mindset with the ability to work in a fast-paced support environment

Nice to Have

• Experience supporting SharePoint Online
• Executive or VIP support experience
• Experience working in corporate or enterprise environments
• Exposure to mobile device management (MDM)

Job Details

Job Type

Contract

Pay

$30.00 – $40.00 per hour

Expected Hours

40 per week

Work Location

In Person

Benefits

• Health insurance
• Dental insurance

Experience Requirements

• Customer support: 2–3 years preferred
• Desktop support: 2–3 years required
• Windows OS support: 2–3 years required

Location Requirements

Ability to commute to New York, NY