Regional Service Manager

Job Title - Regional Service Manager Location -West 1 Years of experience - 15+ Roles & Responsibilities Service Request Management Handle breakdown and maintenance complaints from customers. Ensure resolution of issues within defined timelines. Customer Relationship Management Interact with customers to understand service requirements. Ensure high levels of customer satisfaction through timely support. Act as a technical advisor and trusted partner for customer concerns. Installation & Commissioning Oversight Manage the installation and commissioning of packaged boilers, heaters, and related products. Ensure execution as per technical specifications and safety norms. Dealer Support & Management Extend troubleshooting and technical assistance to dealer networks. Help resolve escalated issues at dealer level efficiently. Foster strong relationships with dealers to enhance service delivery. Technical Support for Erection Activities Offer site-level technical guidance for erection of heating equipment. Ensure proper installation procedures are followed to avoid delays or failures. Training & Capability Development Conduct training sessions for service engineers and dealer staff. Improve field knowledge on installation, maintenance, and safety protocols. Regularly update training content as per product and process changes. Claims Management Review and process claims related to service issues. Coordinate with internal teams to resolve claims within committed timelines. Maintain proper documentation and communication throughout the claim cycle. Equipment Allocation & Resource Planning Allocate tools and equipment for installation and commissioning. Ensure availability of resources as per project timelines. Track utilization and condition of critical service tools. Team Supervision & Mentoring Lead a team of service engineers in the assigned region. Define deliverables, assign responsibilities, and track progress. Provide continuous guidance, feedback, and performance support. Reporting & MIS (Management Information System) Prepare and share monthly reports on regional service performance. Maintain records for analysis of breakdowns, installations, and complaints. Support strategic planning using MIS data and insights. Execution of Service Jobs & Annual Service Contracts (ASC) Ensure smooth execution of scheduled service jobs. Deliver Annual Service Contract commitments as per customer agreement. Travel & Regional Support Provide field assistance for escalated issues or critical installations.