Switchboard Operator

JOB LOCATION

• Wilkes-Barre General Hospital - rotating 2nd & night shift (every other weekend and holiday)

POSITION PURPOSE

• The Telecommunications Operator is the initial contact the public contacts for assistance at multiple sites. This position is
• responsible for all departments to receive their calls accurately and timely, along with initiating all alarm, code and on-call
• procedures. On call procedures include pathways that are detailed that must be followed at all times. The
• Telecommunications Operator is the regional Transfer for Center. Operators who receives patient transfers (both in and
• out) access all parties by type transfer and completes transfer reports on Lynx System.

POSITION QUALIFICATION

Experience/Specialized Skills/Aptitudes

• Clear, concise diction. Excellent telephone and reception manners. Good memory. Good judgment. Public Relations
• ability. Multi-tasking and remaining calm under pressure mandatory. Must be able to quickly arise from a sitting position
• to answer/respond to code alarms. Preference for meeting and serving customers and concise detail oriented person is
• needed.