CRM Operations Analyst

The Customer Relationship Management (CRM) Operations Analyst supports the Director of CRM and Admissions Retention Operations and the CRM Administrators in the planning, implementation, documentation, maintenance, and continuous improvement of the University's Microsoft Dynamics 365 Admissions platform and related operational processes. Working collaboratively with CRM Administrators, this position contributes to departmental initiatives through business analysis, reporting, workflow automation, documentation, maintenance of Microsoft Dynamics 365, testing, implementation of CRM enhancements, and operational support. The CRM Operations Analyst independently completes assigned work, communicates project progress and potential blockers, participates in collaborative...