Executive - Technical Support

Job Description Roles and Responsibility: Attending to Ship palm ship shore application issues and resolving them with in time frame Keep the vessel Ship palm status up to date (Jobs, defects, noon reports etc.). Ship palm data upload like Lube report, noon report, VIR, Vessel Particulars etc. Train New Fleet TSI on basics of Ship palm Timely support to vessel for Ship palm application guidance. Audit time work (maintaining the defect reports, certificate, lube oil report, PMS jobs, Critical Spares in Ship palm. Check the Communication Status of ship and shore in Shipali Liaise with the vessel to make sure the Corrective action of the defects is completed within the target date. Weekly PMS status/Defect reports status are circulated to all the respective TSI’s and Fleet Manager. Coordinate with backend team and make them to fix the issue which are beyond my limit Assist & resolve the issues through the Remote, mail & mobile whenever needed Familiarization of Ship palm to respective Superintendents (TSI & MSI), Operations/Purchase executives. Technical support to Superintendents, including vessel follow-up, documentation review and technical coordination. Preparation and circulation of fleet technical circulars, checklists and guidance sheets, including maintaining compliance trackers and following up with vessels for timely closure. Technical and compliance follow-up of vessel observations, incidents, inspections and fleet requirements. Assisting in TMSA preparation and related documentation. Vessel takeover and transition activities, including documentation review, PMS database creation coordination, license tracking, and preparation/verification of critical spares and compliance requirements. Gap analysis and compliance review for implementation of new regulations, company policies and fleet requirements. Coordination for timely submission of owners’ reports and preparation of meeting minutes. Preparation and maintenance of technical reports, trackers and departmental documentation(monthly/quarterly reporting)